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Customer Service Representative

3 months ago

Clarksville, United States Doug Fisher - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Paid time off

ROLE DESCRIPTION:
As a Customer Service Represenative with my agency you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and work in a team-oriented office that likes to have fun while providing our customers with professional and courteous service.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
  • Indiana Property/Casualty Insurance License
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Bilingual Spanish desired not required.
BENEFITS:
  • Hourly/Salary pay plus performance bonus.
  • 4-day workweek
  • Paid time off (vacation and personal/sick days)
  • opportunity for future agency programs/benefits.
  • Valuable career-building experience