Ramp Concierge

Job Summary: Assist customers in a professional manner as to ensuring all needs are met upon departing and boarding aircraft. A high regard for customer service for flight crews and passengers of private/business owned aircraft must be maintained.

Job Duties:

Performs all duties associated with day to day activities of the ramp to include:

• Meet and greet passengers and flight crews
• Load and unload any customer luggage/baggage
• Ensure transportation needs are met
• Deliver catering, ice, papers, coffee or other items to aircraft
• Recommend local hotels, restaurants, tourist areas, and events
• Know pricing structure of various services
• Promote fuel sales and uplift incentives
• Ensure flight crew checks in at customer service desk and all fees are paid prior to departure of aircraft

Support other departments as needed to include

• Assist front desk personnel
• Assist lobby concierge

Perform additional duties as requested or specified by location

Physical Demands and Work Environment

Must be able to lift and carry 70-lbs from floor to waist level or higher on a continuous basis if required; able to perform repetitive tasks and motions, including bending at the waist and knees, standing, sitting, squatting, kneeling, crawling, and twisting for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position; ability to wear PPE (personal protective equipment) such as ear protection, safety glasses, gloves, high visibility clothing when required. This is an airport environment with duties both indoor and outdoor. Must be able to withstand extreme outdoor weather conditions and extreme temperature ranges will be encountered.

Requirements and Qualifications

Must be 18 years of age or older; high school diploma or GED; valid driver's license; pass pre-employment and random drug screens; able to pass extensive 10 year background check. Must be people oriented; highly motivated with positive attitude; adhere to company policy; work effectively under time constraints; must be proficient in Word, Excel, Outlook, and PowerPoint; must be able to effectively communicate (read, write, speak) in English. Prior FBO experience a plus.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.