Commercial Lines Insurance Agency Manager ; Ft Lauderdale; FL
1 month ago
- Lead, manage, and mentor a service staff of 15 employees, including hiring, training, performance evaluations, and professional development.
- Assist account managers by directly managing accounts during high-demand periods, providing support to maintain excellent client relationships.
- Collaborate with the management team to develop and implement strategies that enhance operational efficiency, client satisfaction, and agency profitability.
- Oversee the utilization of agency management system (AMS 360), ensuring accurate data entry, efficient workflow, and effective reporting.
- Run reports, analyze data, and present insights to inform decision-making, identify growth opportunities, and improve processes.
- Foster a culture of teamwork and continuous improvement, promoting effective communication and collaboration within the service team.
- Manage and resolve escalated client issues, demonstrating strong problem-solving skills and excellent communication.
- Utilize your extensive commercial insurance experience to provide guidance and support to the service team.
- Stay updated on industry trends, regulations, and market developments to guide the agency's service strategies.
- Collaborate with internal departments and external partners to streamline processes, enhance client experiences, and ensure compliance.
- Float and assist as needed within the service team to maintain optimal workflow and provide exceptional client service.
- Utilize computer software, including Microsoft Excel, Word, PowerPoint, and other relevant tools, to support agency operations and analysis.
Qualifications:
- Active 220 insurance license is required.
- 10+ years of experience in commercial lines insurance, with a focus on commercial property coverage.
- Proficiency in using agency management systems, ideally AMS 360.
- Excellent communication, negotiation, and interpersonal skills.
- Proven leadership and managerial experience, including staff management, hiring, training, and team building.
- Detail-oriented with a strong aptitude for computers and technology.
- Self-motivated, results-oriented, and able to work in a fast-paced environment.
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