Audio Visual Technician On Site

OfficePro Inc, a Washington DC based technical training and recruiting company, is looking for a skilled and highly motivated Audio Visual Onsite Maintenance Technician in St. Louis, Missouri area to work in partnership with the customer, management team, and global help desk to provide on premises support for conference room setups and end-user meeting support.

Competitive Pay, Training, Advancement Opportunities and Full Benefits come with this next level opportunity for you

Duties include:

• Own, support, maintain and troubleshoot industry leading Audiovisual & control systems for customers conference rooms/centers, multipurpose rooms, auditoriums, Unified Communication (UC) & cloud platforms
• Perform routine in-person & remote preventative maintenance testing and problem diagnosis of fully integrated, state-of-the-art AV/Control systems comprising of but not limited to video & audio conferencing, video switching, digital video transport, projection, sound & microphone reinforcement, audio distribution, scheduling panels, etc.
• Assist with customer meetings/functions that require use of existing AV infrastructure including but not limited to audio & video conferencing, webinars & webcasting, visual display or projection, and control system operations (AMX, Crestron, Cisco, etc)
• Setup, run and breakdown of live events and affiliated AV equipment
• Prepare and stage systems for Quality Control testing as applicable
• Responsible for troubleshooting hardware and applications, providing technical support & problem solving
• Serve as site point of contact for all IT and AV related issues
• Work with IT and cross-functional business partners to support scalable and leading-edge A/V systems
• Collaborates with HelpDesk(s), Systems Administrators, Facilities, Engineering Operations to ensure customer satisfaction
• Works with external/internal teams to plan, implement and support global office builds & integrations as needed
• Provides timely resolution of problems or escalation on behalf of customer to technical staff or management.
• Provide client training as needed
• Exhibits a high level of professionalism and is passionate about providing outstanding customer service
• Documents status of issues and provides updates to management, team and end users
• Maintains standard operating procedures, best practices and customer service guidelines
• Participates in onboarding and training team members
• Drives quality and adherence to best practices within the team

Education and/or Experience

• Minimum of a High School Diploma or equivalent
• Formal education in Electronics or related field preferred
• Minimum 1 years of audio-visual integration and/or service experience

Must Haves:

• Valid Driver's License with clean driving history
• Must be able to pass a background check and drug test

Job Type: Full-time

Salary: $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• audio visual: 1 year (Required)