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Customer Service Trainee

2 months ago

San Diego, United States Divergent Marketing Solutions Full time
Job DescriptionJob Description

As a customer service trainee in our home improvement sales and acquisitions firm, you will perform a variety of tasks and develop key skills to ensure customer satisfaction and support the sales and acquisitions team. Here’s a detailed breakdown of their roles and responsibilities:

KEY RESPONSIBILITIES:

  • Coordinate customer transactions
  • Generation of customer tickets, estimates, and order acknowledgments
  • Accurate entry of tickets, estimates, and custom products
  • Verify product, quantities, and pricing on all orders
  • Provide daily customer support
  • Follow up on customer inquiries and requests
  • Maintain and update customer records and files
  • Assist prospects with inquiries in becoming a customer
  • Resolve customer complaints
  • Enter all customer complaints into a log with detailed notes
  • Work with Management to develop corrective actions based on customer complaints

QUALIFICATIONS:

  • Passion for customer service: Ability and desire to help both internal and external customers no matter how big or small the problem. Willingness to assist customers from the first interaction until the customer has completed the enrollment or service
  • Strong familiarity with MS Office (Word, Excel, and Outlook)
  • Strong Analytical skills: Problem-solving and continuous improvement mentality, Ability to solve practical problems and deal with a variety of concrete variables
  • Strong Communication skills (written and verbal): Speaks and writes clearly. Maintains a high standard in all forms of communication, including email. Can prepare and present information for a diverse audience including customers, management, and outside vendors.


 

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