Service Technician

2 weeks ago

Jacksonville, United States Blue Stream Fiber Full time
Job DescriptionJob Description


Job Title: Service Technician

Reports To: Service Technician Lead

FLSA Status: Non- Exempt

Department: Operations

Benefit: Eligible


POSITION HIGHLIGHTS

The Service Technician will perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement. This role is open to residents throughout Jacksonville, Florida and it's surrounding areas.

What your day will look like:

  • Perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement, installation of interior wiring, splitters, mini-amps, connectors and drop splices.
  • Participate in scheduled on-call (stand-by) duties for providing technical support in repairing phone and internet during non-business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.
  • Maintain daily records, logs, receipts, and other necessary documents.
  • Maintain a clean, secured and properly stocked assigned company vehicle.
  • Perform all assigned duties in compliance to company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and local ordinances.
  • Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance, demeanor, always driving habits and quality customer interactions.
  • Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.
  • Knowledge of appropriate testing equipment (e.g., signal level meters, TDR’s, cable line, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
  • Knowledge of National Electric Code and National Electrical Safety Code
  • Repair signal leakage and participate in system’s on-going CLI monitoring/repair program.

Key Competencies:

  • Accountable – Take ownership and commit to get it right, the first time.
  • Inclusive – Able to work in a collaborative style that highlights strengths, pushes you to reach your highest potential, and ensures an enjoyable and rewarding experience for all.
  • Innovative – Be resourceful, creative, hungry, humble, and smart to develop world class products, services, and solutions.
  • Respectful – Hold every assignment with regard for our customers and each other.
  • Integrity– Be open, honest, and transparent with yourself, coworkers, customers, and stakeholders in every action.
  • Diverse - Embrace unique thought processes to assist in making well-rounded decisions that ultimately benefits our team and our customers.

General Qualifications:


  • High School Diploma or equivalent
  • Minimum of 3 years as CATV Service Tech or related technical experience
  • Valid Florida Driver’s License and satisfactory driving record
  • Minimum of 3 years as CATV Service Tech or related technical experience
  • Valid Florida Driver’s License and satisfactory driving record

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


  • Work indoors in poorly ventilated areas such as attics during extreme heat
  • Exposure to dust, dirt, noise, insects, cleaning solutions
  • Work outdoors in all kinds of weather and at all times of day or night
  • Work performed near power lines and electricity
  • Standing, Walking, Sitting, use of hands to fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, speak or hear, taste and smell
  • Ability to lift 50 pounds or more

Why Join the Blue Stream Team?

A career with Blue Stream means joining a team committed to provide great products and services to our customers. As trusted industry experts we will bring reliable fiber infrastructure to homes and businesses throughout Florida. This will allow us to offer world-class internet, TV and phone services that enrich lives through the most trusted products and high-touch customer experience.

Our vision is to be the favorite internet, TV and phone provider keeping all of Florida connected and entertained.

People

As we continue to grow, our company becomes even more people and customer focused. This philosophy is what we believe allows us to become a leader in the industry. Employees here are given the chance to cultivate skills and are encouraged to create a career path that utilizes their talent to optimum potential. Blue Stream is populated by a multicultural network of people, lending a wide range of experience, and offering boundless opportunities.

At Blue Stream Fiber we celebrate diversity by employing people of diverse backgrounds, experiences, and unique thought processes. Blue Stream Fiber’s success is cultivated by a culture that empowers all employees to fulfill their professional goals.

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