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KOA Campground Manager Job Description

JOB TITLE

Campground Manager

REPORTS TO

Regional Manager (KCN Enterprises or the "Company")

GENERAL DUTIES

Responsible for the daily planning, management, and leadership role on the campground, to include registration, retail, other income items, all other outlets centers, physical grounds and related financial reporting and other various duties assigned by the owner(s).

SPECIFIC DUTIES

• Manage and maintain a qualified, friendly, and professional staff using proper personnel procedures for hiring, training, scheduling, and management of all employees to comply with the payroll budget and business needs.
• Oversee the delivery of Making It Great guest service, by engaging and demonstrating a positive and friendly interaction with guests and team members throughout all areas of the campground. Thank your staff, guests and have fun with what you do
• Promote the KOA system by referring your guests to other KOA's along their journey, selling the Value Kard Rewards card and keeping staff informed of all KOA programs.
• Manage and maintain the standards and cleanliness of the campground's physical grounds to meet the needs of the guest and comply with the annual Quality Review process.
• Oversee general maintenance of the physical grounds and infrastructure. This will involve working with contractors on a project by project basis for repairs and maintenance that cannot be performed by staff.
• Work with owners and give input of ways to make customer experience better and increase existing or generate new revenue streams.
• Ensure the integrity of the operation by maintaining tight control of cash generated by the campground, including audits of all cash sources, cash deposits and account reconciliations on a regular basis.
• Monitor the compliance to all campground policies, programs, and procedures, including safety requirements.
• Enforce all rules and regulations established for the campground, including providing notice for violations, and assist in the eviction process (as needed)

**This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Presentation of the Making It Great guest service delivery and an on-going excellent guest service atmosphere through the following:
  • Demonstration of strong leadership skills.
  • Professional and well-groomed appearance of manager.
  • Friendly, qualified, and well-groomed staff with proper KOA logo uniforms.
  • Well-maintained campground including all facilities and grounds
• Persistent execution of budget management and financial results.
• Satisfactory Quality Review, Rate Your Stay survey results, and NPS scores

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Long periods of standing (75%), or sitting
• Ability to bend, stoop, kneel, crouch, and climb
• Requires the use of hands/fingers to handle or feel
• Able to travel by air and auto
• Able to work inside and outdoors frequently and in various climates
• Capable of moving safely over uneven terrain

JOB QUALIFICATIONS

• High School Diploma or equivalent
• Hear, speak, and write the English language fluently
• Excellent employee & customer relations skills & ability to manage confrontation
• Able to lead and serve as a role model
• Ability to work in a fast-paced work environment
• Strong decision-making ability
• Excellent problem solving abilities
• Ability to read and maintain a budget
• Motivated, goal oriented and results driven
• Basic facilities management abilities including safety issues, i.e. propane and gasoline dispensing requirements and safe handling of hazardous materials
• Firm understanding and working knowledge of KampSight (training will be provided)
• General knowledge of computers and connectivity
• Ability to maintain confidentiality
• Able to work nights, weekends, holidays, and be on-call throughout the day & night
• Valid driver's license

Compensation

• Salary: Subject to experience and qualifications. $30-50k + benefits including RV site, housing (location dependent), utilities, car and phone stipends. Salary is paid bi-weekly. ***This salary is assuming year-round employment. If the campground is seasonal and the Manager is not on-site and working through the off-season, payroll will be suspended until the Manager returns and begins work again at the end of the off-season.
• Housing is available, either via a free RV site & utilities, or on-site apartment. Value of housing is estimated at approximately $1,000 month (utilities included). If employment ends for any reason, you will be responsible for payment of rent.
  • Job requires that you live onsite due to the nature of the business and on call requirements
• Cell phone: A cell phone will be provided for each Manager at no cost to you.
• Discretionary Bonus: You are eligible for Company paid bonuses. Bonuses are not guaranteed and are solely discretionary and dependent upon both Company financial performance and employee's performance.

Other Information

• While managing the property you will agree to obey all state and federal laws and abide by the Company policies.

• Employment is "at will" meaning either the employee or the Company can end that relationship, at any time, with or without prior notice or cause. If your employment is terminated, you will promptly return all petty cash, credit cards, records, equipment, documents, etc. involved in running the property.