“One of Us”

We’re looking for our next IT expert to join this amazing team Have a love of video games? That’s a PLUS As the Junior IT Support Technician reporting to the IT Manager, you'll have a pivotal role in ensuring smooth and efficient operations across our organization's IT systems. This position is an excellent opportunity for individuals passionate about technology, offering a chance to develop your skills in a professional environment. Join us and be a key player in supporting our team and enhancing our IT capabilities

Attitude

Imagine a skilled gamer adept at technical support roles, with mid-level experience enhancing gameplay for all. They excel in swiftly resolving issues, leveraging exceptional problem-solving skills and professional, patient communication. Their dedication ensures uninterrupted gameplay and fosters a vibrant gaming community, united by a passion for technology and immersive experiences. Is that you? Keep reading below

**THIS ROLE IS ON-SITE WED-FRI & REMOTE SAT-SUN 10AM-7PM**

Requirements

Main Quest

Support IT manager and execute all IT related operations.

Side Quest

· Assist end-users with technical issues, troubleshoot problems, and resolve hardware and software-related inquiries to include managing user accounts, passwords, and access privileges in accordance with established protocols.

· Responsible for the NOLA (New Orleans) Service Desk by responding to IT support tickets, phone calls, or emails, and provide timely assistance to end-users.

· Provision of testing equipment to QA (Quality Assurance) projects promptly.

· Day-to-day administration of local servers, systems, and network devices along with the implementation of global policies.

· Negotiation and maintenance of vendor and consultant contracts and service agreements.

· Managing and auditing IT assets in the facility.

· Maintaining complete and detailed documentation of all services and systems.

· Vulnerability scanning and patching of endpoints.

· Performs related duties as assigned.

Requirements

· Associate degree or relevant certification in Information Technology or a related field preferred.

· 2-4 years previous experience in a technical support role

· Strong problem-solving skills with ability to diagnose and resolve technical issues effectively.

· Excellent communication skills and customer service orientation to interact with end-users professionally and patiently.

· CompTIA certifications such as A Plus, Networking, Security Plus etc. are preferred.

Physical Requirements

Employees may be required to stand, stoop, bend, and twist, reach and lift, and assist in the transfer and lifting of adults. Below are minimal knowledge/physical requirements of this position.

Benefits

Bonus Features (What We Can Do For You)

• Medical Plan
• Vision Plan
• Employer Paid Life Insurance
• Employee Assistance Program
• 401K w/ Matching Contribution
• Paid Company Holidays
• Paid Time Off
• Paid Parental Leave
• Testronic Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact USHR@testroniclabs.com.