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DSP Team Lead- Brooklyn Park

3 months ago

Brooklyn Park, United States Lifeworks Services Inc Full time
Job DescriptionJob DescriptionDescription:

Lifeworks is seeking a Team Lead to provide work direction and guidance to core staff in the delivery of person-centered services. This role is a working lead; incumbents are expected to assume direct care and case management responsibilities for the individuals they support in addition to giving work direction to assigned staff. The Team Lead will work in our Brooklyn Park Location.


Position Title: Team Lead

Department: Day Services

Hours: Full-time; 40 hours/week, Monday – Friday (Non-Exempt)

Location: Lifeworks Services – Brooklyn Park / 100% in-person

Compensation: $19.27/hr+


What we offer employees


Lifeworks offers a comprehensive benefits package which includes:

  • 18 days of PTO accrued in the first year of employment
  • 11 paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and a Personal Holiday)
  • Medical, dental, vision, life, AD&D insurance, short & long-term disability coverage
  • Health Savings Account (HSA), Flexible Savings Account (FSA), and prescription drug coverage
  • Up to $3,000 annually in tuition reimbursement
  • 403(b) retirement plan – Lifeworks contributes 3% of your salary and matches up to 4% of employee contributions
  • Employee Assistance Program (EAP)

Why Work at Lifeworks

Lifeworks is an industry leader on the forward edge of partnering with people with disabilities in innovative, person-centered ways. Disability inclusion is our true north, guiding every service we provide and ensuring that people with disabilities have opportunities, can thrive, and defy expectations. The Lifeworks Team is collaborative, passionate, and strategic, using a person-centered approach to increase access in our communities.


Learn More About This Role

You’ll succeed in this role if you:


  • Give honest and timely feedback in a constructive manner. Collaborates fully with colleagues to set challenging goals and provide encouragement to get the best out of assigned staff.
  • Relate to people, engages community stakeholders and builds relationships. Takes positive steps to extend network, maintain links and capitalize on common interests and goals.
  • Can perform to high standard in changing circumstances and is an advocate for change; Expertly balances need for consistency with advantages of changing behavior to match circumstances; Fully understands how political, commercial, and practical issues influence change, can anticipate the effect of these and change accordingly.
  • Can consistently break down complex systems language and acronyms to convey thoughts, ideas, and actions. Excels in the ability to sort through complex ideas and situations to convey messages quickly and effectively to all audience types. Consistently demonstrates active listening skills and probes to understand deeper meanings and ideas. Effectively and accurately summarizes complex ideas and situations.
  • Can make decisions when faced with complex situations and always adheres to Lifeworks values. Demonstrates balanced thinking between long and short-term outcomes.
  • Have working knowledge of Lifeworks best practices, alternative communication, adaptive devices and technology, therapies, and positive behavioral support plans. Ability to train other staff and ensure a safe work environment for staff and persons served.
  • Always consider internal & external customer needs before acting. Thoroughly defines customer requirements for each person served and his/her team. Ability to give and receive feedback.


How you’ll be spending your time:

  • Provide work direction, coaching, on-boarding, training, development, and guidance to assigned staff. Assist program supervisor to maintain Lifework’s quality standards, procedural expectations, day to day work assignments and staff adjustments, transportation schedules, on-call responsibilities and recognized best practices. Follow-up on training records. Adjust schedule changes and coverage plans.
  • Assume direct care responsibilities for individuals receiving services including case management, and annual planning process. Ensure goals written lead to achieving the individual’s identified goals and outcomes. Provide support for individuals to participate in services and program activities of their choosing.
  • Oversee the collection, maintenance, and analysis of key operational indicators / metrics. Take ownership of assigned performance metrics (KIRs) such as bell ringing report and others.
  • Support the supervisor and team in other team efforts or projects. Including communication with customers, inquires and visitors.
  • Ensure resolution of service billing documentation and approval, including time entry, service authorizations and supporting service notes for specific individuals as needed.
  • Assist supervisor in planning and identify volunteer needs. Engage with volunteers working with assigned program to ensure they have a quality experience with meaningful experiences with the people served.
  • Review paperwork in collaboration with supervisor and assigned support staff of assigned staff for accuracy, quality, and completeness.
  • Define great performance for self and assigned staff/clients. Seek to continually develop skills to improve performances. Follow safety procedures and assist in identifying safety needs for self and others. Contribute to the organization’s mission by complying with policies and procedures, using resources wisely and performing other duties as assigned as necessary.
Requirements:
  • A four-year degree in human service field or related field, or a two-year degree in a human service field and two years experience. A combination of education and experience to equal four years.
  • Exceptional interpersonal skills that quickly build rapport with co-workers, people receiving services, caregivers, case managers and others.
  • Ability to give real time, tactful feedback to peers.
  • Possess competencies and demonstrated work behaviors that establish credibility and respect from peers.
  • Case management experience to ensure a person-centered annual planning experience.
  • Demonstrated leadership in situations without direct authority
  • Effective planning and organizational skills.
  • Strong written, verbal and phone communication skills
  • Commitment to person-centered service delivery; role model with ability to train and inspire
  • High degree of self-direction and self-motivation; “self-starter”
  • Must pass both a background study with Department of Human Services, pre-employment drug test, physical examination indicating ability to perform the demands of the job.
  • Candidate must complete and pass a pre-employment background study; have a clean driving record & valid driver’s license, a physical and drug screen; and have access to reliable transportation for work purposes. Some positions will require a DOT license and drive Lifeworks vehicles or drive persons served in your own vehicle.


Equity Statement:

Lifeworks strives to be radically accessible, diverse, equitable, and inclusive. We appreciate the vibrancy of differences, center the voices of silenced and marginalized people, and champion universal rights.


Lifeworks Services is committed to hiring people from a variety of diverse cultures with diverse life experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, familial status; genetic information, or any other characteristic protected by law.


Lifeworks Services is an equal opportunity employer, and we encourage members of diverse groups to apply.