Clinic Concierge
2 weeks ago
Join Our Team as a Clinic Concierge and Create Memorable Experiences
At Apex, we believe in the transformative power of healing, and we're committed to creating an atmosphere where our patients not only recover but thrive. As a Clinic Concierge, you play a pivotal role in shaping our patients' journey. Inspired by Maya Angelou's timeless wisdom, "People will forget what you said, people will forget what you did, but people will never forget how you made them feel," we are dedicated to delivering the WOW factor every time a patient steps into our office.
Why Us?
Customer Excellence: We're not just a physical therapy center; we're a sanctuary of care, compassion, and commitment to our patients' well-being. Our team is driven by the passion to make a difference in people's lives, one smile at a time.
Innovation: Embrace an environment that encourages creativity and fresh ideas. We foster an atmosphere where your innovative spirit can flourish, enhancing our patients' experience and setting new industry standards.
Growth Opportunities: Join a company that invests in your professional development. We provide training, mentorship, and the resources you need to excel in your role and advance your career within the organization.
Supportive Team: Become part of a close-knit team where Accountability, Altruism, Collaboration, Social Responsibility, Growth Mindset, respect, and support are at the core of our culture. We celebrate achievements together and work collectively to overcome challenges, ensuring everyone's success.
Your Role as a Clinic Concierge: As a Clinic Concierge, you are the voice and face of our physical therapy center. Your warm welcome, genuine smile, and exceptional customer service skills will set the tone for our patients' experience.
You will:
Create Memorable Experiences: Go above and beyond to ensure every patient feels valued, understood, and supported throughout their journey with us.
Anticipate Needs: Proactively identify patients' needs and provide personalized assistance, making their time at our center seamless and stress-free.
Build Relationships: Foster strong relationships with our patients, making them feel like a part of our extended family. Listen, empathize, and connect on a personal level to provide the highest level of care.
Collaborate: Work closely with our therapists, and administrative staff to coordinate patient appointments, answering phone calls, processing payments and ensure smooth operations.
Qualifications:
- Exceptional interpersonal and communication skills
- Empathy, compassion, and a genuine desire to help others
- Strong organizational abilities and attention to detail
- Ability to thrive in a fast-paced environment
- Previous customer service experience is a must
- Previous customer service experience in a Physical Therapy Center... even better
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