Dental Front Office
4 weeks ago
Job Description for Patient Care Coordinator
Employer Information :
Organization Name: Downtown Franklin Family Dentistry
Website: www.downtownfranklinfamilydentistry.com
Job Division: United States
Reports to: Business Manager
Job Location: 216 3rd Ave North Franklin, TN 37064
Prepared By: Sean J. Abrams, DDS
Prepared Date: 07/18/2023
Purpose :
To work with the dentist and the team to ensure the office runs smoothly and efficiently every day and to prioritize patient care and ensure patient comfortability. This position also involves assisting with practice marketing and external communications.
Tasks :
•Check patients in/out
•Greet patients upon arrival in a professional, welcoming manner
•Verify accuracy of patient information
•Check voicemails throughout the day
•Manage patient communication
•Schedule new patient appointments
•Assist with office marketing efforts and liaison to Downtown Franklin Association, participate in monthly marketing meetings
•Import new patient forms into patient charts
•Insurance verification
•Answer incoming calls – first on phone
•Fill schedule
•Provide excellent customer service to patients
•Public relations – research, approach, and present dental related/marketing information to local businesses, day cares/preschools/etc.
•Help hygiene as needed (for example: with perio charting)
•Operate office machines such as copier, fax, voicemail, scanner, and computer as needed
•Review files, records, and other documents to obtain information to respond to requests
Activities :
•Attend staff meetings
•Establish and maintain relationships with specialty offices
•Recommend improvements to work methods or procedures
•Administrative duties - maintain inventory of office forms, records, reports, and/or files
•Processing information - prepare bank deposits, process account invoices. (Only when Business Manager is absent)
•Use knowledge of dental terminology
•Make decisions/problem solve
•Organize, plan, and prioritize work
•Provide superior customer service - answer patient inquires and greet all guests in our office
•Follow HIPPA and OSHA guidelines
•HIPPA Officer
Technology :
•Email, Internet browser, and Microsoft Office software
•Henry Schein Dentrix software – including billing and records management
Minimum Requirements :
•High School Diploma
•Excellent typing, written, and verbal communication skills
•Experience with social media and understanding of office marketing tactics
•Comfortability with presenting marketing information to various audiences
•Strong social skills, with the ability to connect with team members and community
•Maintain strong organizational skills
•Leadership skills
•Ability to collaborate and problem solve and be solution focused
•Patient-focused
•Energetic and positive
Skills:- General Practice
- Billing
- Insurance
- Marketing
- Scheduling
- Treatment Planning
- Dentrix
- Dental
- PTO
- Bonuses
- $20-$22/hour
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