Customer Experience Rep Full-Time

3 weeks ago

Lansing, United States Capital Area Transportation Authority Full time
Job DescriptionJob Description

Job Summary - Essential Functions:

The Customer Experience Representative is located at the CATA Transportation Center ("CTC"), the Multi-Modal Gateway, or at the CATA Administrative Offices and is responsible for providing information to the public regarding CATA services, sales of CATA fare media (tokens, passes, etc.), and positive public relations. The role requires the ability to work flexible hours and days as assigned. The essential functions include the following:

Customer Service (35%)

• Provide accurate fare, route, and other CATA information to the public, maintaining full knowledge of all routes and schedules

• Assist customers in understanding how best to use CATA services

• Communicate with customers, vendors, and all CATA employees in a friendly, courteous, and professional manner

• Process lost and found items and distribute according to company policy

• Follow high standards and practices at all times by utilizing concepts learned in customer service training modules

• Maintain service and quality standards

• Work flexible and varied schedules, as needed to meet staffing requirements

Communications (25%)

• Communicate effectively and accurately with customers, vendors, and team members in person, via the phone, and via other CATA technology including email and live chat

• Receive, record, and process customer comments and complaints relating to CATA services, employees, and facilities

• Provide timely, reliable, and effective reports and communications, written and verbal

Currency Management (30%)

• Sell fare media (tokens, passes, etc.) to customers

• Process daily cash, check, and credit/debit receipts accurately and reconcile transactions

• Balance the cash drawer and reconcile fare media sales

• Oversee and maintain the CATAclub Cards Program

Administrative Duties – CTC/MMG (10%)

• Open and close the CTC Information Booth & Multimodal Gateway in compliance with established procedures at each location.

• Know and apply CATA's policies and procedures

• Provide backup and relief for the Front Desk Representative and other Customer Experience Representatives

• Follow and promote safe work practices and all CATA safety rules, policies, and procedures

• Assist the Customer Experience Manager, as requested, by providing assistance with various department projects and team initiatives

• Actively participate in all team meetings and team training initiatives

CUSTOMER EXPERIENCE REPRESENTATIVE

Administrative Duties – Administrative Offices, Tranter Street (10%)

• Open the Administrative Offices promptly at 8:00 am daily

• Receive, date stamp, and distribute all incoming mail to appropriate employee mailboxes

• Route legal mail and deliveries (notices, court mail, etc.) per procedures

• Accept and reconcile with the Finance Department incoming checks and cash and balance the daily sheet

• Know and apply CATA's policies and procedures

• Follow and promote safe work practices and all CATA safety rules, policies, and procedures

• Assist the Customer Experience Manager, as requested, by providing assistance with various department projects and team initiatives

• Actively participate in all team meetings and team training initiatives

Reports To:

Customer Experience Manager

Required Competencies:

Service-Oriented

Effective Multi-Tasker

Technology Savvy

Conflict Resolution

Positive Attitude

Team-Centered Approach

Qualifications:

• High School diploma or General Education Degree (GED), with experience in retail, call center or working directly with the public

• Experience with retail cash, check, and credit/debit transactions

• Proficient map reading, math, grammar/punctuation and computer skills, including the Microsoft Suite (Outlook, Word, Excel and Access)

• Proficient proof reading and data entry skills

• Able to communicate effectively, handle details, meet deadlines, and work both independently and under general direction

• Professional appearance

• Able to perform essential functions and duties and to perform other tasks as assigned.

• Cooperative, willing to work with and learn from others, and able to respond productively to change

• Punctual and reliable attendance as necessary to meet ongoing service requirements for public transportation

• Ability to work well under pressure during periods of high call volume and/or in person interactions.

_______________________________________________________________________

THIS JOB DESCRIPTION IS STATED IN GENERAL TERMS

AND DOES NOT DESCRIBE ALL DUTIES WHICH MAY BE ASSIGNED OR REQUIRED.

_______________________________________________________________________

  • Customer Experience Rep

    1 week ago

    Lansing, United States Capital Area Transportation Authority Full time

    CUSTOMER EXPERIENCE REPRESENTATIVE Page 1 of 2 Job Summary - Essential Functions: The Customer Experience Representative is located at the CATA Transportation Center ("CTC"), the Multi-Modal Gateway, or at the CATA Administrative Offices and is responsible for providing information to the public regarding CATA services, sales of CATA fare media (tokens,...

  • Customer Experience Rep

    2 weeks ago

    Lansing, United States Capital Area Transportation Authority Full time

    Job DescriptionJob DescriptionCUSTOMER EXPERIENCE REPRESENTATIVEPage 1 of 2Job Summary - Essential Functions:The Customer Experience Representative is located at the CATA Transportation Center ("CTC"), the Multi-Modal Gateway, or at the CATA Administrative Offices and is responsible for providing information to the public regarding CATA services, sales of...

  • Customer Experience Rep

    3 days ago

    Lansing, United States Capital Area Transportation Authority Full time

    Job DescriptionJob DescriptionCUSTOMER EXPERIENCE REPRESENTATIVEPage 1 of 2Job Summary - Essential Functions:The Customer Experience Representative is located at the CATA Transportation Center ("CTC"), the Multi-Modal Gateway, or at the CATA Administrative Offices and is responsible for providing information to the public regarding CATA services, sales of...

  • Customer Service Rep I

    2 days ago

    Lansing, United States Blue Cross Blue Shield of Michigan Full time

    Customer Service Rep I Full-time Shift: 9:30 am to 6:00 pm Lansing, MI Analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. * Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership. * Analyze and...

  • Customer Experience Specialist

    11 hours ago

    Lansing, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Account Rep I

    2 days ago

    Lansing, United States Agiliti Full time

    The Customer Account Representative is responsible for coordinating a district’s daily office functions, which includes maintaining detailed customer account records and district billing functions. Knowledge and Physical Requirements High school diploma or equivalent. Basic computer skills, including Microsoft Office programs (Word, Excel,...

  • Full Time

    2 days ago

    Lansing, United States NexDine Full time

    Current job opportunities are posted here as they become available. Are you passionate about creating amazing experiences in the hospitality industry? Then consider NEXDINE Hospitality for an amazing hospitality journey! We deliver trusted dining, hospitality, fitness center, and facility management services nationwide. Experience the NEXDINE difference with...

  • Customer Experience Representative

    14 hours ago

    Lansing, United States Latitude & Co Full time

    Customer Experience Representative Latitude & CO is in search of entry-level candidates to join our dynamic customer service team! We are dedicated to fostering diversity and consistently exceeding client and customer expectations. We are currently seeking a results-oriented and customer-centric individual to fill the role of Customer Experience...

  • Full Time

    14 hours ago

    Lansing, United States NexDine Full time

    Job DescriptionJob DescriptionAre you passionate about creating amazing experiences in the hospitality industry? Then consider NEXDINE Hospitality for an amazing hospitality journey! We deliver trusted dining, hospitality, fitness center, and facility management services nationwide. Experience the NEXDINE difference with authentic and transparent programs....

  • Customer Service Representative I

    1 week ago

    Lansing, United States Integrity Staffing Solutions Full time $21

    Customer Service Rep I (In-office position)Lansing, MIDirect Placement positionPay: $21/hrAbout the Position:Our client is a nonprofit corporation health insurance company doing business in the state of Michigan. Its mission is driven by a purpose to provide people with the security of knowing they have health care when they need it. They are accomplishing...

  • Seasonal Customer Experience Representative Lansing Airport

    2 days ago

    Lansing, United States Enterprise Holdings Full time

    Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • Seasonal Customer Experience Representative Lansing Airport

    2 days ago

    Lansing, United States Enterprise Mobility Inc Full time

    Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • Full Time

    2 weeks ago

    Lansing, United States NexDine Full time

    Are you passionate about creating amazing experiences in the hospitality industry? Then consider NEXDINE Hospitality for an amazing hospitality journey! We deliver trusted dining, hospitality, fitness center, and facility management services nationwi Guest Experience, Guest, Healthcare, Ambassador, Hospitality, Health

  • Full-Time Supervisor

    1 day ago

    Lansing, Michigan, United States Tapestry Full time

    Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York's...

  • Full Time Cashier Mornings

    1 day ago

    Lansing, United States Planet Fitness - Full time

    Job DescriptionJob DescriptionPlanet Fitness CareersTeam MemberAre you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?Then this is the job for you. We take pride in providing a unique culture that truly cares...

  • Cashier/Sales - Seasonal - Full-time / Part-time

    2 weeks ago

    Lansing, Michigan, United States Kabelin Ace Hardware Full time

    Position Purpose:The primary responsibilities of the Cashier position are to Create Loyal Customers by providing superior customer service, processing sales quickly, accurately, efficiently, and ensuring the customer has a convenient shopping experience. The person should fluidly adjust their daily role to fit the specific company needs and embrace the core...

  • Full Time Community Manager

    6 hours ago

    Lansing, United States CRM Rental Management, Inc. Full time

    Job DescriptionJob DescriptionFull Time Community Manager – Affordable HousingCome join our AMAZING team!!!CRM Rental Management, Inc. is currently seeking an experienced Full Time Community Manager at our Woodsedge and Lehigh Apartments in Lansing and Freeville, NY Area. HUD/LIHTC Housing knowledge is required. Please visit: www.crmrentalmgmt.com for more...

  • Full Time Cashier Mornings

    1 day ago

    Lansing, United States Planet Fitness Full time

    Planet Fitness Careers Team Member Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you? Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will...

  • On-Premise Sales Rep. at ELLISON

    17 hours ago

    East Lansing, United States ELLISON - EAST LANSING Full time

    Job DescriptionJob DescriptionEllison Brewery in East Lansing, MI is looking for one on-premise sales rep. to join our 41 person strong team. We are located on 4903 Dawn Ave. Our ideal candidate is self-driven, punctual, and reliable.POSITION SUMMARY: Making direct sales calls to on premise retailers and responsible for: volume and distribution objectives,...

  • On-Premise Sales Rep. at ELLISON

    1 week ago

    East Lansing, United States ELLISON - EAST LANSING Full time

    Job DescriptionJob DescriptionEllison Brewery in East Lansing, MI is looking for one on-premise sales rep. to join our 41 person strong team. We are located on 4903 Dawn Ave. Our ideal candidate is self-driven, punctual, and reliable.POSITION SUMMARY: Making direct sales calls to on premise retailers and responsible for: volume and distribution objectives,...