IT Support Specialist

Job Description: IT Support Specialist

Reports to: Chief Operations Officer

Supervises: No supervising responsibilities

The IT support Specialist is responsible for various information technology responsibilities to ensure systems are secured to prevent data leakage. The specialist will confirm operating checklists are completed in a timely and accurate manner. Attention to detail and working independently are mandatory for this position.

The general responsibilities of the position, which are all completed within the framework of Bank policies and procedures, are:

• Monitor and report on IT system performance, security, and other metrics as required by the Network Administrator and the SVP of Operations.
• Review IT related cyber security audits and research/develop strategies to mitigate known vulnerabilities.
• Assist with reviewing and recommending potential cyber defense software.
• Internal User Technical Support – Including but not limited to: Unlocking user accounts in various software packages, password resets, equipment, software and network troubleshooting, assist users with support for Microsoft Office applications, Exchange, as well as other internal systems as required.
• Perform, monitor and report on all duties involving patching remote workstation operating systems and software.
• Maintain and troubleshoot integrated banking systems (hardware and software).
• Set up and install new software/systems as required. System hardening checklists are utilized.
• Perform, monitor and report on daily backups of mission critical servers, PC’s and other systems as may be required.
• Travel to branch locations for the purpose of troubleshooting, repairing, or replacing IT related equipment.
• Maintain, troubleshoot and report on antivirus performance.
• Destroy and/or dispose of faulty or outdated equipment in a manner consistent with bank security guidelines.
• Perform hardware and software updates as supplied by vendors.
• Assist management with testing/implementing new products and services.
• Assist the Data Processing Department with various IT related projects.
• Complete required paperwork as it applies to any assigned duty in an efficient and timely manner.
• Complete other related miscellaneous duties as assigned by management.

Necessary Skills, Training, and Dispositions:

• Bachelor of science degree in Computer Science, Information Technology or a related field, and 3 years of work-related experience.
• Technology/Banking/Customer support or customer service.
• Excellent communications skills, especially verbal. Must be detail oriented.
• Must be able to complete daily, weekly and monthly duties as assigned without supervision.
• Extensive knowledge of Windows operating systems/servers a plus.
• Proficient in all Microsoft Office applications.
• Background in cyber detection and reporting.
• Advanced understanding of Windows networking & Microsoft Active Directory.
• Experience in PC and other office equipment troubleshooting and/or repair.

Salary range based on qualifications and background.

The Bank offers Health and Dental Insurance, 401K with employer match, group life insurance, disability, and a time off package.