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Guest Service Agent

3 months ago

Green Bay, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

· Register and assign rooms to guests.

· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

· Keep record of room availability and rate.

· Compute bill, collect payment, and make change for guests.

· Make, confirm, and cancel reservations via all communication avenues.

· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or entertainment reservations for guest.

· Deposit guest valuables in hotel safe deposit box.

Requirements:

Ability to accurately use various office software

Have a full working knowledge in hotel setting

Ability to accurately report information.

Attend required meetings.

Pushing, bending, stooping, upward reaching, manual dexterity.· Hearing, writing, typing.


We are an Equal Opportunity Employer.