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Outpatient Mental Health Clinic Administrative Assistant

3 months ago

Glen Burnie, United States August Rose Health Center Full time
Job DescriptionJob DescriptionSalary:

Position Overview:

Are you an organized and detail-oriented individual with a passion for supporting the mental health and well-being of others? Join our reputable outpatient mental health clinic as an Administrative Assistant, where you will play a vital role in providing efficient administrative support to our psychiatrist and mental health therapists. Your exceptional organizational skills and dedication to assisting our clients with insurance-related matters will contribute to the smooth functioning of our clinic and ensure our clients receive the care they need.


Schedule: Tuesday, Thursday, Saturday 8:30am-4:30 pm


Key Responsibilities:

  1. Scheduling Appointments:
    • Coordinate and manage the appointment schedule for the psychiatrist and mental health therapists.
    • Communicate with clients to schedule, reschedule, and confirm appointments, ensuring timely and accurate information.
    • Handle appointment inquiries via phone, email, or in person, providing exceptional customer service to all clients.
  2. Insurance Verification and Authorization:
    • Verify clients' insurance coverage and benefits prior to their appointments, ensuring accuracy and completeness of information.
    • Obtain insurance authorizations for therapy services as required by insurance providers.
    • Assist clients in understanding their insurance coverage and potential out-of-pocket expenses.
  3. Insurance Billing:
    • Prepare and submit insurance claims for therapy services provided by the psychiatrist and mental health therapists.
    • Monitor and track insurance claims to ensure timely payment and follow up on any denied or pending claims. 
    • Work collaboratively with insurance companies to resolve billing inquiries and discrepancies.
  4. Electronic Health Records (EHR) Management:
    • Maintain and update clients' electronic health records accurately and securely.
    • Ensure that all documentation complies with clinic policies and relevant legal and ethical standards.
  5. Administrative Support:
    • Assist with general administrative tasks, including filing, data entry, and managing office supplies.
    • The ability to read prescriptions accurately,or accurately read and interpret prescriptions and other medical documents.
    • Help with answering phone calls, directing inquiries to the appropriate staff, and providing information to clients as needed.
  6. Collaborative Teamwork:
    • Collaborate effectively with other administrative staff, therapists, and the psychiatrist to support the overall clinic operations.
    • Foster a positive and welcoming environment for clients and staff alike.
    • Experience with working with OMHC Medical director


Requirements:

  • High school diploma or equivalent; some college coursework or a related degree is a plus.
  • Proven experience in administrative or office support roles, preferably in a healthcare or mental health setting.
  • Strong organizational skills and attention to detail, ensuring accurate scheduling and billing procedures.
  • Excellent communication and customer service skills, with the ability to empathize and interact professionally with clients.
  • Familiarity with insurance verification, authorization, and billing processes.
  • Proficiency in using electronic health records (EHR) systems and standard office software (e.g., Microsoft Office).
  • Ability to handle sensitive and confidential information with utmost discretion and professionalism.


Join our compassionate and dedicated team as an Administrative Assistant, and contribute to our mission of providing exceptional mental health services to our valued clients. Help us make a positive impact on the lives of individuals seeking support and healing. Apply today and be part of our caring community.