ISN Personal Agent Coordinator

1 month ago

Salem, United States Integrated Services Network Full time
Job DescriptionJob Description

Join our team and become a part of a supportive community dedicated to individual and community enrichment.

Integrated Services Network is committed to providing the best care for those that we serve and advancement opportunities for our staff. At ISN, not only will you work with extraordinary people, but you will also receive a competitive wage, earn 20 days of paid time off in your first year of employment, and have excellent company paid health benefits. Join us today Become a champion in the lives of others

Pay: $25.77 - $32.85 / Hourly

Schedule: Monday – Friday (8:30am – 5pm)

Location: Various

Type: Full-Time / Exempt

General Position Summary

The ISN Personal Agent (PA) Coordinator is responsible for the collaborative supervision of Personal Agents within a small team. This position works with their team members to ensure the consistent implementation of Support Service activities and serves as a liaison between the Brokerage Leadership Team and the Personal Agents. The PA Coordinator supports the personal agents with providing trauma-informed case management services to persons with intellectual and/or developmental disabilities, using person centered practices to assist individuals in identifying support needs and life goals. The PA Coordinator reports directly to the Program Director.

Employer Paid Benefits

  • 4 Weeks Accrued Paid Time Off (PTO) per year
  • 100% Medical/ Vision Coverage for Employees
  • 50% Medical coverage for dependent/ spouse
  • 401(k) Retirement Plan Employer Match
  • Flexible Spending Account (FSA)
  • Life Insurance Plan
  • 11 Paid Holidays/ Holiday Pay
  • Mileage Reimbursement
  • Jury Duty Paid Leave
  • Bereavement Leave
  • Wellness Activity Discounts
  • Annual performance evaluations and pay increases
  • Employee appreciation events

Additional Benefits Offered

  • Multiple Dental Plan Options
  • Supplemental Life Insurance
  • Discount Gym Memberships with Medical Enrollment
  • Aflac Voluntary Supplemental Insurance
  • Legal Guidance
  • Work-life Solutions
  • Will Preparation
  • 24/7 Resource Support & Information
  • Employee Referral Program


Minimum Qualifications

  • Bachelor's degree in behavioral science, social science, or a closely related field or an associate degree in a behavioral science, social science, or a closely related field and two years of human services related experience or high school diploma/GED and four years of human services related experience with increasingly responsible employment in related field required.
  • Knowledge of the public service systems in Oregon.
  • Experience working in a team setting.
  • Strong Organizational skills, ability to self-direct, experience with effective time management.
  • Reliable transportation, valid Oregon driver’s license (or the ability to obtain a valid Oregon driver’s license within 30 days of hire) with a driving record that permits coverage under the agency’s corporate auto liability policy and personal automobile liability insurance.
  • Complete required case management core competency modules: (i) Tier 1 trainings within 30 days of employment start date and before working unassisted, (ii) Tier 2 trainings within 90 days of employment start date.
  • Attend or participate in ISP training that is endorsed or sponsored by the department with the first year of employment start date.
  • Complete 20 hours per year of Department sponsored training or other training in the areas of intellectual or developmental disabilities.

Preferred Qualifications

  • Previous management experience in social service setting with working knowledge of case management systems and planning techniques.
  • Previous experience as a Personal Agent.
  • Previous experience in Person Centered Planning and Self-Determination.
  • Ability to communicate in Spanish or other second language.

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