End User Operations Manager----Onsite//Washington DC

2 weeks ago

Washington, United States TechnoGen Inc Full time
Job DescriptionJob Description

I am Dillip Kumar-Talent Acquisition Specialist in TechnoGenInc, we are looking for End User Operations Manager for one of our clients. Below is the job description, if interested Please share your updated resume at Dillip.k@technogeninc.com


Position: End User Operations Manager
Location: Washington DC
Duration: 12 Months

Job Description

  • Seeking an End User Operations Manager to support our customer in Washington D.C. We are looking for an effective leader with strong skills in managing an End User Support (EUS) Team to include Headquarters Executive Help Support, Enterprise Operations Center (EOC), Tier 2, Field Support, Service Desk, Video Teleconferencing (VTC), and Web Conferencing.
  • For the first 90 days, this position will be 100% onsite. After that, this position will transition to a hybrid schedule of 3 days onsite, 2 days remote per week.
    Must have a minimum of 10 years of related experience managing a complex enterprise operation center, providing technical leadership and supervision of operations across end user services and infrastructure operations.
  • At least 5 years of proven experience managing a program with at least 150 personnel delivering Enterprise Operations Support Services.
  • At least 5 years of experience interfacing and presenting to executives.
  • This leader requires an operational mindset with a passion for problem solving in a complex environment. The successful candidate will work at all end-user levels of a large federal department agency.
  • This role requires the ability to work with a variety of customer stakeholders to manage priorities and projects as well as hold the program teams accountable to those priorities.
  • Must be familiar with managing contractual SLA's and deliverables, as well as ticket queues and ticket quality.
  • Familiarity / experience with ServiceNow
  • Experience with major incident and critical situation problem resolutions
  • Effective team leadership skills strongly preferred, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
  • Ability to work independently and manage multiple demands on time, in cross-functional, virtual and teams.
  • Strong collaboration skills using a solutions and customer-service-oriented approach.

  • Legal Staff Other in Washington, DC

    5 days ago

    Washington, D. C., United States Washington, DC Full time

    Law Firm Seeking Records Center Clerk in Washington, DC Office Position Overview: The Arnold & Porter law firm is currently seeking a Records Center Clerk to join their Information Governance Department in their Washington, DC office. This is a full-time, onsite position Monday through Friday. The Records Center Clerk will be responsible for various...

  • End User Compute Systems Engineer and Trainer

    1 month ago

    Washington, United States Orbis Operations Full time

    End User Compute Systems Engineer and Trainer (TS/SCI - Poly)Department: Federal Employment Type: Fixed Term - Full Time Location: Washington, DC Reporting To: Michael Carroll Description ORBIS Operations is currently seeking a highly skilled Dell End User Compute Systems Engineer and Trainer to join our dynamic team in Washington, DC. This role is essential...

  • End User Compute Systems Engineer and Trainer

    1 month ago

    Washington, United States ORBIS OPERATIONS Full time

    End User Compute Systems Engineer and Trainer (TS/SCI - Poly) Department: Federal Employment Type: Fixed Term - Full Time Location: Washington, DC Reporting To: Michael Carroll Description ORBIS Operations is currently seeking a highly skilled Dell End User Compute Systems Engineer and Trainer to join our dynamic team in Washington, DC. This role is...

  • End User Operations Manager

    3 weeks ago

    Washington, Washington, D.C., United States SAIC Career Site Full time

    Description SAIC is seeking an End User Operations Manager to support our DOT customer in Washington D.C. We are looking for an effective leader with strong skills in managing an End User Support (EUS) Team to include: Headquarters Executive Help Support, Enterprise Operations Center (EOC), Tier 2, Field Support, Service Desk, Video Teleconferencing (VTC),...

  • Legal Staff Other in

    7 days ago

    Washington, Washington, D.C., United States Washington, DC Full time

    Law Firm Seeking Records Center Clerk in Washington, DC Office Position Overview: The Arnold & Porter law firm is currently seeking a Records Center Clerk to join their Information Governance Department in their Washington, DC office. This is a full-time, onsite position Monday through Friday. The Records Center Clerk will be responsible for various tasks...

  • Executive Director CREW Washington DC Chapter

    3 days ago

    Washington, United States CREW DC Full time

    Job DescriptionJob DescriptionCommercial Real Estate Womens Washington, DC Chapter (CREW DC) seeks an outstanding leader to serve as Executive Director and oversee Chapter operations. The ideal respondent will have experience in managing a complex membership organization. The successful respondent must be an excellent communicator and external facing leader...

  • Executive Director CREW Washington DC Chapter

    7 days ago

    Washington, United States CREW DC Full time

    Job DescriptionJob DescriptionCommercial Real Estate Women’s Washington, DC Chapter (“CREW DC”) seeks an outstanding leader to serve as Executive Director and oversee Chapter operations. The ideal respondent will have experience in managing a complex membership organization. The successful respondent must be an excellent communicator and external...

  • Executive Director CREW Washington DC Chapter

    1 day ago

    Washington, United States CREW DC Full time

    Job DescriptionJob DescriptionCommercial Real Estate Womens Washington, DC Chapter (CREW DC) seeks an outstanding leader to serve as Executive Director and oversee Chapter operations. The ideal respondent will have experience in managing a complex membership organization. The successful respondent must be an excellent communicator and external facing leader...

  • Executive Director CREW Washington DC Chapter

    18 hours ago

    Washington, United States CREW DC Full time

    Job DescriptionJob DescriptionCommercial Real Estate Women’s Washington, DC Chapter (“CREW DC”) seeks an outstanding leader to serve as Executive Director and oversee Chapter operations. The ideal respondent will have experience in managing a complex membership organization. The successful respondent must be an excellent communicator and external...

  • Project Manager

    2 months ago

    Washington, United States Marathon TS Full time

    Project Manager – End User Services Washington DC, San Diego CA, or Norfolk VA We are seeking a skilled and experienced Project Manager to provide critical support to the Department of the Navy, Program Executive Office (PEO), End User Services (EUS) portfolio, and Agile Release Train. The successful candidate will lead efforts to develop and implement a...

  • SharePoint SME

    2 weeks ago

    Washington, United States Lorven Technologies Full time

    Job Title: SharePoint SME (TS/SCI) Location: Washington, DC - Onsite Duration: Full time Roles and Responsibilities: Design, develop, and maintain SharePoint-based collaboration sites, ensuring functionality, security, and accessibility. Collaborate with management to understand and implement tracking needs for goals, milestones, and resource...

  • Junior Data Analyst

    4 weeks ago

    Washington, United States KAA Federal Solutions Full time

    KAA Federal is known for supporting the federal government for more than 35 years and is well known for providing human resource, IT, financial management, and acquisition services to civilian agencies. We’re looking for Junior Data Analyst for our client who is strong in Excel and PowerPoint. This position is Hybrid - work location is Washington...

  • Enterprise Backups Senior Solutions Engineer

    7 days ago

    Washington, United States Compunnel Full time

    Job Title:- Enterprise Backups Senior Solutions Engineer (Onsite -Washington, DC) Duration:- 12+ Months Contract and could get extended Location:- Onsite -must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern Va / Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria Va , New Carrollton, MD or L’Enfant Plaza (DC). Job...

  • Communications Operator

    6 days ago

    Washington DC, United States Conrad Washington, DC Full time

    DescriptionStay inspired by joining the stunning Conrad hotel located in the heart of urban DC as a Communications Operator! This stylish and sophisticated Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets. This includes a signature restaurant, rooftop bar,...

  • AV Project

    2 weeks ago

    Washington, United States ThoughtStorm LLC Full time

    Location: 2 days onsite in DC, 1 day remote and 2 days taking tickets, meeting with contractors around the DMV Position: AV Project / Production Manager Duration: 6-month contract-to-hire Interview Process: Video Interview, Case Study, then Meet & Greet with Team onsite Background: Background/Drug Requirements: 7 year federal/state/county Required Skills:...

  • Senior Appian Developer@ Washington DC

    2 weeks ago

    Washington D.c., United States Mindlance Full time

    Title: Senior Appian Developer Duration: 6 Months – Long Term Location: Washington, DC 20005Hybrid Onsite: 2/3 days onsite per week from Day1Required Skills: • Experience in delivering solutions using Appian. Minimum 8-12 years of IT experience with at least 5-8 years delivering solutions using Appian. • Experience with Appian 20x/21x/22x versions....

  • Fullstack Developer Washington DC

    3 weeks ago

    Washington, United States LABINE AND ASSOCIATES, INC. Full time

    Full Stack Software Engineer - Angular - Java - API Dev Washington, DC, United States Full-time Our client is simplifying the chaos of the events industry through powerful, easy-to-use technology. They are a self-proclaimed mix of "events nerds" and "technology nerds, but mostly passionate problem solvers who are dedicated to empowering our users. They’ve...

  • Enterprise Backups Senior Solutions Engineer

    1 week ago

    Washington, United States Compunnel Inc. Full time

    Job Title:- Enterprise Backups Senior Solutions Engineer (Onsite -Washington, DC)Duration:- 12+ Months Contract and could get extendedLocation:- Onsite -must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern Va / Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria Va , New Carrollton, MD or L’Enfant Plaza (DC).Job...

  • Enterprise Backups Senior Solutions Engineer

    1 week ago

    Washington, United States Compunnel Inc. Full time

    Job Title:- Enterprise Backups Senior Solutions Engineer (Onsite -Washington, DC)Duration:- 12+ Months Contract and could get extendedLocation:- Onsite -must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern Va / Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria Va , New Carrollton, MD or L’Enfant Plaza (DC).Job...

  • Enterprise Backups Senior Solutions Engineer

    1 week ago

    Washington, United States Compunnel Inc. Full time

    Job Title:- Enterprise Backups Senior Solutions Engineer (Onsite -Washington, DC)Duration:- 12+ Months Contract and could get extendedLocation:- Onsite -must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern Va / Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria Va , New Carrollton, MD or L’Enfant Plaza (DC).Job...