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IT Technician II

2 months ago


West Valley City, United States Unified Fire Authority Full time
Job DescriptionJob Description

BASIC FUNCTION OF POSITION

Work in Unified Fire Authority Information Technology Division to support infrastructure and 25+ Fire Stations both locally and remotely.

Process and maintain user accounts and system access. Provide first level software, hardware support for local, remote (Virtual Private Network) and Fire Station personnel. Mobile platform support (iPhones, Android, and tablets).

SUPERVISION RECEIVED

The Technician II works under the supervision and direction of the Information Technology Manager.

SUPERVISION EXERCISED

None

PRINCIPAL RESPONSIBILITIES

The following list describes several of the essential functions of this position. This list may be supplemented as necessary:

  • Promotes and follows UFA's vision, mission, and values.
  • Install, configure, and maintain user desktop and laptop computer population in local and remote facilities.
  • Maintain technology asset management with hardware asset and software license assignments.
  • Process employee new hire, termination and transfer requests including new computer build and deployment.
  • Support users in a help desk environment and assist in resolving issues regarding either software or hardware.
  • Track help desk calls and provide trend analysis.
  • Maintain Microsoft Active Directory User security and resource access.
  • Install, configure, upgrade and maintain network printing, directory structures, including user network rights, security, and VOIP desk phone configurations.
  • Perform network troubleshooting to isolate and diagnose common network and application access problems.
  • Performing other duties of a similar nature or level as assigned.

TYPICAL DECISIONS

Decisions are technical in nature and require significant knowledge and analytic thought. Decisions often have impact across the organization. Work in this position requires collaborative and independence professional decision-making. Decisions may involve confidential information.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge, Skills, and Abilities

  • Language skills
  • Reasoning ability
  • Good communication
  • Knowledge of Windows hardware, Apple hardware, HP hardware (printers, copiers)
  • Knowledge of Microsoft operating systems both workstation and server systems
  • Knowledge of Microsoft Office applications
  • Knowledge of various server applications such as Microsoft Server and Microsoft Outlook
  • Ability to troubleshoot network hardware, workstation and server hardware and software and local devices such as printers.
  • Knowledge of LAN (Local Area Network) and WAN (Wide Area Network) operation

MINIMUM EXPERIENCE AND QUALIFICATIONS:

  • At least (2) years of experience supporting Windows desktop operating systems, Office 365 and Teams. Experience troubleshooting computer hardware and application issues. Resolve any issues related to internal and cloud-based infrastructure, such as email, printers, wired and wireless networks, video conferencing and VPN.
  • Valid Utah Driver's License
  • Successfully pass a pre-employment drug screening test.

WORKING ENVIRONMENT

Work is generally performed in a standard office environment. The expected regular work schedule is forty to fifty hours during regular business hours of Monday-Friday, with some executive flexibility, and may also involve evening and weekend hours. Work activities vary widely, including administrative work, response to incidents, attendance at meetings, and both field and classroom training. The position will be exposed to loud noises and hot and cold weather conditions.

PHYSICAL AND MENTAL JOB REQUIREMENTS

To perform the job successfully, an individual must be able to perform each of the essential job functions satisfactorily. This position involves periods of prolonged sitting or standing and use of computer equipment. The successful applicant will also be required to bend, kneel, stoop and stand for extended periods of time to perform job duties and will frequently be required to lift, carry, push, pull or otherwise move objects weighing up to 60 pounds, and occasionally up to 100 pounds (i.e. radio repeaters, duplexers, antennas, combiners and other test equipment). In addition, the successful applicant will also be required to ascend and descend ladders, scaffolding, ramps, poles, high towers, and the like; use tools or equipment requiring a high degree of dexterity; walk, stand, or crouch on narrow, slippery, or erratically moving surfaces and regularly drive a motor vehicle to report to various job sites or to various locations to purchase or pick-up housed equipment.

UFA Employment Status Category: Nonexempt

Category A Cell Phone Allowance



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