Enrollment Services Advisor

3 weeks ago

Rapid City, United States National American University Full time
Job DescriptionJob DescriptionSalary:

Summary

The Enrollment Services Advisor position advises and assists new and re-entry students as they enroll in their selected programs of study. Among other things, the Enrollment Services Advisor actively provides solutions to students who may need assistance as they navigate the landscape of higher education. During the enrollment process, the Enrollment Services Advisor creates a caring and supportive environment that puts the student first in accordance with the mission, core values, and purposes of the university.


Minimum Qualifications Criteria

The Enrollment Services Advisor must satisfy the following minimum qualifications:

  • Successful completion of training and certification requirements.
  • Familiar with all department policies and procedures (FA, Admissions, Academics, Reg etc.).
  • Review and know about NAU history, mission statement, purpose, and core values.
  • Must meet the set KPIs each month or higher while in this position.
  • Must have current professional development plan in place.
  • Must apply and interview for position.

 

Skills and Attributes

The Enrollment Services Advisor must possess the following skills and attributes: proactive; strong work ethic; personable with a student-oriented attitude; critical thinker with a strong attention to detail; integrity; professionalism; excellent oral and written communication skills; ability to work in a fast-paced, goal-oriented environment dedicated to serving students; motivational skills; ability to effectively manage multiple projects and processes simultaneously; adaptability; collaboration; organizational skills; and willingness to learn and improve in all aspects of the position.


Essential Functions

The Enrollment Services Advisor performs the following essential functions:

  1. Assists prospective students who have expressed an interest in continuing their education by working with each student to:
    1. Identifies each student’s unique educational and professional goals and any challenges that may prevent the student from achieving those goals.
    2. Provides complete and accurate information about National American University, including its programs and support services.
    3. Assists in formulating an education plan that addresses both goals and challenges (or refer the student to another educational institution when appropriate).
    4. Guides the student through the application and enrollment process; and
    5. Provides other assistance as appropriate to support students’ decision to continue their education.
  2. Achieves and maintains proficient, comprehensive, and accurate understanding of academic programs, university policies, and student support services.
  3. Enrolls students who are committed to completing their program of study and regularly communicate with them during the enrollment process.
  4. Facilitates communication between students and other university departments, as appropriate.
  5. Communicates with the student’s assigned Academic Services Advisor, both verbally and through the contact management system, about issues that may need further attention to assist the student to be successful.
  6. Acts with the highest integrity and professionalism in performing duties and responsibilities in compliance with all university policies, procedures, and ethical standards, including those set forth in the Admissions Code of Conduct and the Code of Business Conduct and Ethics.
  7. Complies with the Family Educational Rights and Privacy Act (FERPA) and all other applicable laws and regulations.
  8. Maintains acceptable student satisfaction levels.
  9. Documents all required activities within the university’s enrollment management system and maintain current, accurate records and reports in accordance with university policies, procedures, and practices.
  10. Participates in training, practice sessions, and professional development activities.
  11. Create a Personal Development Plan designed to outline your future goals and areas of progression at NAU.
  12. Assists in creating and implementing strategies to contribute to student success.
  13. Performs other duties as assigned.


Required Work Hours

Forty hours per week during assigned daytime, evening, and weekend hours. Scheduled work hours may change. Overtime may be required or permitted with prior approval.

 

Reporting and Supervisory Responsibilities

  1. The Enrollment Services Advisor reports to the Enrollment Services Manager. This position has no supervisory responsibilities.

 

Physical Requirements

The Enrollment Services Advisor must be able to speak, hear, see, read, write, type, dial, reach, bend and perform the requirements of this position, with or without reasonable accommodation.


Travel

Periodic travel, including airline travel and overnight stays, may be required.

 

Classification

  1. FLSA: Nonexempt
  2. IPEDS: Student and Academic Services and Other

 

Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by the university at any time.


remote work

  • Financial Advisor

    1 month ago

    Iowa City, United States Lead Advisor Full time

    We are helping our client in Iowa City, hire a Financial Advisor. Their practice is a fast-growing independent advisory firm with offices in Iowa City providing financial planning and wealth management services to their clients. Their company is positioned to optimize client outcomes and maintains firm positioning around that ethos. As such, no products are...

  • Financial Advisor

    4 weeks ago

    Iowa City, United States Lead Advisor Full time

    We are helping our client in Iowa City, hire a Financial Advisor. Their practice is a fast-growing independent advisory firm with offices in Iowa City providing financial planning and wealth management services to their clients. Their company is positioned to optimize client outcomes and maintains firm positioning around that ethos. As such, no products are...

  • Financial Advisor

    2 days ago

    Rapid City, United States First Command Financial Services, Inc. Full time

    4 out of 5 of our Advisors are veterans or military spousesWho we are:First Command is committed to helping military families get their financial lives squared away. As we continue to expand our advisor force, we are seeking leaders who have internal drive, entrepreneurial mindsets and a desire for professional growth.What our Advisors do: Directly engage...

  • Enrolled Agent

    2 days ago

    Salt Lake City, United States PRIME CORPORATE SERVICES LLC Full time

    Job DescriptionJob DescriptionDescription:Enrolled Agent/Tax Preparer/CPA to assist our Head CPAWe are looking for someone to join our team to assist our head CPA. This is a stable, laid back, but fulfilling role.Why Join Us?We offer a stable work environment without the extensive micromanagement, exhaustive hours, and heavy tax burden offered at other...

  • Admissions Advisor

    3 weeks ago

    Salt Lake City, United States Education Affiliates Full time

    Requisition Number21906LocationFortis Salt LakeJob DescriptionPosition Summary: The Admissions Advisor position is responsible for enrolling qualified students into the school's programs. This includes taking inbound calls and making outbound calls to inquiring prospective students, following up consistently with inquiries, interviewing and touring as well...

  • Service Advisor

    2 weeks ago

    City of Industry, United States Puente HIlls Chrysler Dodge Jeep Ram Full time

    Job DescriptionJob DescriptionLooking for experienced Automotive Service Writers- The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance...

  • Service Advisor

    1 week ago

    Jefferson City, United States Farris Jeep Full time

    Why Choose FarrisFarris Jeep is one of the 10 oldest Chrysler Dodge Jeep Ram Franchises in the country. We have been owned by the same family for over 90 years and have been voted one of the top service facility in East Tennessee each year since 2014. Being family-owned means there is zero of the corporate BS that drives everyone crazy. As a service advisor...

  • Service Advisor

    2 weeks ago

    Jefferson City, United States Farris Jeep Full time

    Why Choose FarrisFarris Jeep is one of the 10 oldest Chrysler Dodge Jeep Ram Franchises in the country. We have been owned by the same family for over 90 years and have been voted one of the top service facility in East Tennessee each year since 2014. Being family-owned means there is zero of the corporate BS that drives everyone crazy. As a service advisor...

  • Service Advisor

    2 weeks ago

    Jefferson City, United States Farris Jeep Full time

    Job DescriptionJob DescriptionWhy Choose FarrisFarris Jeep is one of the 10 oldest Chrysler Dodge Jeep Ram Franchises in the country. We have been owned by the same family for over 90 years and have been voted one of the top service facility in East Tennessee each year since 2014. Being family-owned means there is zero of the corporate BS that drives...

  • Automotive Service Advisor

    2 weeks ago

    White City, United States All-Pro Fleet Services Full time

    Job DescriptionJob DescriptionRev up your career and ignite your passion for the automotive industry at All-Pro Fleet Services! We're seeking a vibrant and customer-focused Automotive Service Advisor - Auto Service Writer to become the driving force behind our exceptional customer experience. If you're fueled by enthusiasm and eager to be part of an...

  • Service Advisor

    3 weeks ago

    Oklahoma City, United States Lewis RV Center Full time

    RV Service Advisor Lewis RV Center is looking for an outgoing, organized individual, that enjoys a fast paced position. The ideal service advisor can manage customer expectations and has the ability to smoothly handle conflict resolution in a way that results in a positive customer experience. Job Description Meet & communicate with all service...

  • Service Advisor

    3 weeks ago

    City of Saint Peters, United States Complete Auto Body & Repair Full time

    Job DescriptionJob DescriptionWe are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The...

  • Service Advisor

    2 weeks ago

    Culver City, United States Culver City Chevrolet Full time

    Greet customers promptly in a friendly manner Obtain customer and vehicle information Provide excellent customer service Clearly report all vehicle symptoms as described by the customer Establish follow-up time Monitor the progress of each vehicle th Advisor, Customer, Vehicle, Automotive, Banking

  • Service Center Advisor

    3 weeks ago

    Commerce City, United States Sapp Bros., Inc. Full time

    External DescriptionService Center Advisor- $21.00 to start with 1% CommissionHours Needed Monday-Thursday 2:30pm-11pm and Sunday 8am-5pmSapp Bros., Inc., a growing chain of travel centers, is looking for experienced Service Advisor to join our Service Advisor team. At Sapp Bros., Inc., our mission is to treat every customer as "our guest" by providing a...

  • National Financial Solutions Advisor I

    7 days ago

    Rapid City, South Dakota, United States Bank of America Full time

    Job Description:At Bank of America, we re creating real, meaningful relationships with individuals and businesses across the country. Each day, we connect with 67 million clients through a growing specialist workforce and our world-class digital platform. With each relationship and connection, we are looking to provide care and guidance for our clients when...

  • Automotive Service Advisor

    2 days ago

    Plain City, United States ER Autocare Full time

    Job DescriptionJob DescriptionAre you a passionate salesman with a love for automobiles? Join ER Autocare as a Full-Time Automotive Service Advisor and immerse yourself in a dynamic and exciting environment. This onsite position in Plain City, Ohio, offers a competitive salary range of $60,000 to $90,000. You will have the opportunity to shine with your...

  • Service Advisor

    3 weeks ago

    NEW YORK CITY, United States OPEN ROAD AUTO GROUP Full time

    Great People - Great Product - Great TechsHigh Volume Service AdvisorEvery service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road’s standards. Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance...

  • Block Advisors Tax Advisor

    3 weeks ago

    Missouri City, United States H&R Block Full time

    Job Description: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our...

  • Service Advisor/Counter Sales

    4 weeks ago

    Universal City, United States Midas Auto Service - JC Full time

    The job duties of an Auto Service Advisor may include:Greeting customers and scheduling service appointmentsCataloging customers concerns and commentsWriting service orders and descriptions of problems and repairsTranslating customers’ repair problems into standard repair terminologyExplaining repairs to customersTest-driving vehicles to confirm service...

  • Block Advisors Tax Advisor

    24 hours ago

    Salt Lake City, United States H&R Block Full time

    **499079BR** **Title:** Block Advisors Tax Advisor **Our Company** **:** At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like...