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Dispatch Supervisor
3 weeks ago
Boerne, United States
City of Boerne
Full time
Job DescriptionJob DescriptionDispatch SupervisorHourly $29.71-$37.14
Full-time ( Rotating Schedule)
General Job Description:Operates and maintains a central point for receiving emergency and non-emergency information via E911 telephone, non-emergency telephone, two-way radio, Mobile Data Terminal, teletype, and by person between the public, law enforcement, emergency services, outside public safety agencies, and numerous other outside agencies.Duties & Responsibilities:
- Answers both emergency and non-emergency telephone equipment to include E911 and TTY/TDD and if necessary, dispatches Law Enforcement, Fire, Emergency Medical Services, Utility personnel, and/or other related functions for the City of Boerne, City of Fair Oaks Ranch, and Kendall County.
- Operates and disseminates information to the proper personnel by way of law enforcement telecommunications equipment (TLETS/NLETS, TCIC/NCIC) systems to include wanted, stolen, and/or missing persons or property; Maintains up-to-date files regarding transactions in TLETS/NLETS, TCIC/NCIC and other information processed; Operates and maintains the Civic Ready system.
- Responds to both negative and positive comments from the public and first responders on their assigned shift. Directs all inquiries from the public to the proper agency or organization.
- May instruct Dispatchers with continuing education training and reviews training Daily Observation Reports for Probationary Dispatchers.
- Receive and direct citizen walk-in traffic to the appropriate personnel.
- Assist in preparation of monthly activity reports.
- Prepares and performs dispatcher evaluations as directed by the Dispatch Sergeant.
- Conducts audits and validations to ensure State compliance.
- Prepares and maintains Dispatch Schedule, modifying as necessary and monitors leave time.
- Notify the Dispatch Sergeant of any major events or issues that occur after hours.
- May testify in both criminal and/or civil court.
- Serves as essential emergency personnel when required.
- May be required to work different shifts as needed.
- Regular and prompt attendance is an essential function of the position.
- Performs such other related duties as may be assigned.
Skill/Ability to: Operate telephones, both administrative and E911, intercoms, radios, Mobile Data Terminal, teletypes, computers, printers, alarm monitors, and other related electronic and/or mechanical equipment; Good short-term memory; Handle more than one situation simultaneously; Make quick and correct decisions affecting the safety of personnel and the general public; Work well under stressful situations; Follow oral and/or written directions; Type 35 wpm; Communicate orally and in writing in a clear and easily understood manner; Maintain appropriate necessary certification; Operate modern office equipment; Develop, train, supervise, and motivate staff, establish and maintain effective working relationship with outside agency related personnel, co-workers and the general public; Ability to follow oral and written instructions in a clear and easily understood manner; the ability to pass a pre-employment test to include but not limited to decision making, data entry, memory recall, prioritization, and map reading.
Safety/Physical Requirements: Moderate. Ability to sit stationary for extended periods of time; bending, stooping, and reaching as needed; and the ability to lift/carry thirty (30) pounds of material. Works in an Indoor environment. Fast paced, high volume. Certifications& Licenses Required:Must possess the State of Texas TCOLE Intermediate Telecommunications Operator Certification.
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