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Lead Medical Assistant

3 months ago

Saint Joseph, United States Epiphany Dermatology Full time
Job DescriptionJob Description

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.

We are looking for a service-oriented, motivated individual to join us as Lead Medical Assistant to accomplish this mission. With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to nearly 100 dermatological clinics nationwide.

Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level.


We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity—not just another job.


If you are interested in joining this mission-driven team, please consider applying today


What we are looking for:

We're looking for someone to lead our team of MAs while providing the best patient care possible. As a Lead MA you will be expected to execute a variety of daily support functions critical to providing quality care and keeping our clinic running smoothly; all while cultivating and supporting a collaborative team of MAs. As the Lead MA, you should be totally comfortable demonstrating competency in all skills related to patient care. Bonus points if you’re great at making others smile


What you'll do:

  • Maintain efficient patient flow, while supporting patient safety and satisfaction.

  • Collect and document patient information, clinical data, and other relevant details accurately and timely while ensuring patient confidentiality.

  • Respond to care questions or complaints to immediately resolve.

  • Deliver patient care per provider orders, based on practice guidelines and applicable regulations.

  • Maintain and use principles of aseptic techniques and infection control standards.

  • Providing day-to-day support to staff including scheduling, the approval of timecards, recognition, coaching, training, and onboarding.

  • Practice strict adherence to all OSHA standards.

  • Operate clinical equipment according to equipment guidelines.

  • Performs time-sensitive delegated tasks. Not limited to requests for prescription refills, EHR alerts, and messages.

  • Order, stocks, and maintain exam rooms and supply storage areas using par levels of supplies, medications, linens, forms, and equipment. Monitor expiration dates and act accordingly. Participate in staff meetings and provide constructive input for improvements and solutions.

  • Other duties as assigned.

If you're a hard worker with excellent customer service skills who understands the importance of doing your best to take care of every patient … we want to talk to you

It’ll help to have/be:

  • Able to adjust personal availability according to volume changes and activity surges.

  • The ability to adhere to a compliance program and HIPAA standards and policies.

  • Able to receive and apply constructive input for performance improvement and growth.

  • Requires at least one year of dermatology experience.

  • Experience with EHR systems.


Qualifications/Experience:

  • High school diploma or general education degree (GED).

  • Successful completion of a state-approved Medical Assistant program. Employer may consider applicants based on extensive experience (unless required by state law).


Work Environment and Physical Requirements:

Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.


Benefits:

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA/dependent care, tuition assistance, certification reimbursement, and more