Family Support Coordinator

2 weeks ago

Portland, United States RMHC of Oregon & SW Washington Full time
Job DescriptionJob DescriptionDescription:

Job Title: Family Support Coordinator

Department: Family Support

Reports To: Director of Volunteers & Family Support

Classification: Part-Time



The Family Support Coordinator is an essential role that will help to facilitate all aspects of the Family Support program at Ronald McDonald House Charities of Oregon & SW Washington. The Family Support team helps lead enrichment programming for guest families, coordinates aspects of the food program, works with volunteers and volunteer groups and helps support families through a variety of different programs and services offered.


Primary Duties and Responsibilities:

  • Be the onsite contact for the Family Support team and work out of the Family Support office at one of our two Portland Houses.
  • Greet guests and connect them to the community spaces and other support resources such as welcome bags, in-house programming, meals, and more.
  • Ensure family resources are available and stocked, such as welcome gifts, toys, art supplies, clothing, food items, and more.
  • Welcome and coordinate the Family Support volunteers.
  • Lead or facilitate volunteer led activities such as bingo, craft activities, and other events.
  • Support the Food Program Manager by working with volunteer meal groups who come in to make meals for the guests.
  • Help facilitate other aspects of the food program such as pantry and snack distribution and other tasks as needed.
  • Work with volunteer groups who come in to facilitate enrichment activities or other service projects.
  • Help coordinate offsite programs such as the Hospitality Cart program located in one of our partner hospitals.
  • Create and distribute programming materials for guests such as the weekly activity calendar and other guest communication

Other Duties and Responsibilities:

  • Work closely with the members of the Family Support team to assess and innovate Family Support programs.
  • Help gather family feedback on the guest survey and through other means.
  • Distribute and organize donations (items and food).
  • Assist the Food Program Manager with food inventory, organization of pantry, and other fridge/freezer spaces.

Requirements:
  • A minimum of 2 years of experience working closely with children and families or in a social services or hospital setting.
  • Experience delivering services under a Trauma informed care lens. (preferred)
  • A minimum of 2 years of experience working in a food services setting (preferred)

Educational Requirements:

  • High school degree or GED
  • Bachelor’s degree (preferred)
  • Degree in Child Life, psychology, social services, or equivalent (preferred)


Skills Required:

  • Ability to work with children of all ages and families in crisis.
  • Ability to facilitate group programming for guest families including overseeing volunteer groups.
  • Computer proficiency including Microsoft Office Suite applications.
  • Comfortability with databases and applications.
  • Basic cooking skills and knowledge of serving meals to large groups of people.
  • Strong knowledge of food safety and proper food storage.
  • Ability to work independently while also collaborating with a team.
  • Ability to effectively communicate in both a verbal and written manner.
  • Strong organizational and cleaning skills.
  • Ability to design and produce guest facing documents.
  • Proficiency in speaking and writing in Spanish (preferred)


Interpersonal Skills:

  • Active listening skills.
  • Able to maintain a positive and professional attitude under varying levels of stress.
  • Must be very comfortable interacting with both children and adults from a Trauma Informed Care lens.
  • Comfortable leading and working with a variety of volunteers from different backgrounds and skill levels.
  • Being flexible regarding work assignments and changing demands/priorities.


Work Environment:

  • Most work will be conducted in either an office, community program area or a kitchen environment.
  • Work will be primarily indoors.
  • Employee may be required to lift up to 30lbs.
  • May need to adjust schedule as needed.
  • This position may need to travel across multiple locations within the Portland Metro area.

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