PD : Program Director

2 months ago

Chapel Hill, United States Kenan-Flagler Business School Executive Education, LLC Full time
Job DescriptionJob Description

THE OPPORTUNITY:

The Program Director (PD) works at the intersection of business and academia, serving as the primary representative of UNC Executive Development and managing all aspects of impact focused, revenue-generating client relationships. As a senior member of the organization, the PD is responsible for the design, development, delivery, and assessment of a portfolio of customized professional learning experiences and for building the brand and business, including P&L for their specific portfolio.

Working as a member of a cross-functional team, the PD grows and manages UNC Executive Development’s engagement in their assigned client portfolios, sectors, and related industry relationships, including playing a critical role in developing new client relationships. To be effective in the role, the PD will be expected to help build the organization’s knowledge base and practice as a world-class provider of cutting-edge executive education, participate in business development, and continually work to understand and respond to clients’ objectives.


PRIMARY AREAS OF RESPONSIBILITY:

Percentage allocation of time and energy varies over the lifecycle of client relationships and program delivery cycles.

Client Relationship Management (30%)

  • Continually nurture and strengthen high-stakes, high-touch client relationships through thoughtful communication and attentive engagement.
  • Lead the development of innovation solutions in regard to clients’ needs, and support intra-client meetings.
  • Ensure client satisfaction through collaborative decision-making and proactive problem-solving in relation to clients’ goals, needs, and interests.

Program Learning and Delivery Design (25%)

  • Lead the design and refresh of content and learning journey, including strategic re-design initiatives, client case studies, and 5-year reviews.
  • Drive continuous content design and re-design efforts based on client feedback, emerging industry trends, and learning objectives.
  • Design and facilitate delivery of post-program learning integration and job-embedded, goal-aligned implementation activities to ensure effective transfer and enactment of learning.
  • Design and implement new content-delivery models and learning-support initiatives, such as microlearning, learning app integration, and alumni engagement experiences.
  • Provide oversight of all program deliveries, from preparation to execution and follow-up, ensuring alignment with client expectations and program objectives.

Faculty Engagement and Communication (15%)

  • Work with client organizations to identify and engage teaching faculty for a wide range of subject matter, modalities, and physical delivery locations globally.
  • Continually evaluate and strengthen bench of world-class teaching faculty from within UNC and externally.
  • Facilitate effective communication between faculty and clients regarding all aspects of program design, development, delivery and assessment of teaching efficacy, learning value, and impact.

Team Leadership (15%)

  • Lead, guide, and direct members of cross-functional program teams through both direct supervisory relationships and indirect, project-focused work groups.
  • Set and manage expectations for client support and participant experience, ensuring delivery at the highest levels of quality and professionalism in all aspects of client and program lifecycles.
  • Foster team and individual development through coaching, mentoring, goal setting and performance management, nurturing a culture of continuous improvement and excellence.

Planning and Budgeting (10%)

  • Collaborate with internal teams to develop multi-year strategic plans and budgets for the Portfolio, ensuring alignment with client needs and organizational goals.
  • Manage the financial performance of the portfolio and identify opportunities for cost optimization and revenue growth.

Data Management and Reporting (5%)

  • Oversee data management processes, including participant evaluations, After-Action Reviews (AAR), client observations, and faculty feedback.
  • Develop measurement strategies, analyze trends and themes, and provide actionable insights to drive program improvement and client satisfaction.
  • Coordinate quarterly and off-cycle reporting and data requests, providing insights and recommendations to key stakeholders.

QUALIFICATIONS AND EXPERIENCE:

  • Bachelor's degree in business administration, education, or a related field; master’s in business administration or other relevant advanced degree(s) preferred.
  • Minimum of 8 years of experience in operational business leadership roles, client relationship management, executive education, consulting, or a related field of learning and development.
  • Proven track record of building and maintaining high-touch client relationships, driving revenue growth, and exceeding performance targets.
  • Excellent communication and interpersonal skills, with the ability to influence and negotiate with senior executives and key stakeholders.
  • Analytical mindset, with the ability to leverage data and insights to drive program improvement and business results.
  • Strong project management skills, with the ability to lead complex global initiatives and collaborate effectively across teams and departments.
  • Leadership experience in a Fortune 500 corporate context with learning and development preferred.
  • Senior-level experience designing, delivering, and evaluating effective professional learning experiences preferred.
  • Ability to travel internationally up to 25% of the time.

The Program Director is a full-time employee of the Kenan-Flagler Business School Executive Education, LLC, an affiliated organization of UNC-Chapel Hill. This position is not a University or State of North Carolina position. The deadline to apply for this position is Monday, August 12, 2024.


ABOUT UNC EXECUTIVE DEVELOPMENT:

UNC Executive Development designs and delivers innovative, customized learning solutions to address our clients’ specific business, organizational, and leadership development needs. We collaborate with many client organizations, including Fortune 500 companies and governmental organizations, to drive long-term impact. As part of UNC-Chapel Hill’s Kenan-Flagler Business School, we are an internationally recognized leader in the field of executive education.

We understand that recruiting the most exceptional talent to join our team is vital to our success, which is why we offer a generous benefits package, including group health, dental and vision coverage, 401(k) matching plan, life insurance, paid holidays and time-off, as well as competitive salary, performance-based incentives, and opportunities for professional development.

Kenan-Flagler Business School Executive Education, LLC is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran. EOE M/F/D/V.

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