Guest Service Associate

3 weeks ago

Wilson, United States Patco Enterprises of Wilson Full time
Job DescriptionJob Description

Guest Services Associate

Department – Front Office

Reports to – Guest Services Manager


What’s the job?


The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You’ll be responsible for all front office duties including the activities of the front desk, reservations, guest services, and telephone areas. In addition, you will ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Your day-to-day


Revenue

  • Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly suggest new ways to increase room revenue and occupancy.
  • Rates: Aggressively and effectively manage and continuously update rates as per Opal’s training and standards.
  • Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities.

Profit

  • Effectively support the Guest Services Manager control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies.
  • Quality
  • Guest Service: Ensure that the hotel meets/exceeds Opal’s and Brand standards for guest satisfaction.

Leadership

  • Leading: Motivate and support other Guest Services team members and be accountable for set goals.
  • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures.

Requirements

  • High School diploma or higher-level education
  • 1-year Hotel front office experience
  • Must wear appropriate uniform as prescribed by Opal’s policy
  • Willing to work flexible hours
  • Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

Specific Responsibilities

  • Send a daily end of the shift activity and accomplishment email to the Guest Services Manager (GSM) and a copy to the General Manager.
  • Be proficient on the use of the property management system and facilities management software.
  • Have a good understanding of all hotel operating procedures.
  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge Brand rewards members and returning guests, in person or on the phone.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day’s schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.
  • Comply with all existing and new front office and breakfast area policies and procedures.
  • Comply with and honor the front office staff work schedules.
  • Monitor the front office communications log.
  • Read and initial the front office log on shift start and make appropriate entries at end of shift.
  • Observe Opal’s appearance and dress code/uniform policy.
  • Attend daily huddles and weekly departmental meetings.
  • Be proficient on the use of all front office equipment such as credit card machine, copier and fax.
  • Inform the GSM of any unique situations, or unusual developments in front office operations.
  • Handle guest complaints effectively.
  • Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.
  • Process, as assigned, reservations by mail, telephone, fax and central reservation systems referrals.
  • Process, as assigned. reservations received from sales office and other hotel departments.
  • Have complete knowledge of room types and offered rate plans.
  • Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
  • Process, as assigned, cancellations and modifications to reservations.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.

Optimum Attributes

  • Effective communication skills
  • Pleasing personality
  • Good team player
  • Good listener
  • Well-groomed and professional appearance
  • Open with praise, discrete with criticism
  • Literate and tech-savvy
  • Problem solving skills

Performance Standards


Performance shall be measured by the following:

  • Budgeted RevPAR
  • MSI Index
  • Guest Satisfaction Index (GSI).

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Equal Opportunity Employer

  • Front Desk Guest Service Associate

    4 weeks ago

    Wilson, United States Patco Lodgings of Wilson Full time

    Job DescriptionJob DescriptionFront Desk Guest Services AssociateDepartment – Front OfficeReports to – Guest Services ManagerWhat’s the job?The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and...

  • Automotive Service Manager

    1 month ago

    Wilson, United States Monro Muffler Brake & Service Full time

    Company Description Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice,...

  • Automotive Service Manager

    3 weeks ago

    Wilson, United States Monro Muffler Brake & Service Full time

    Company Description Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice,...

  • Automotive Service Manager

    4 weeks ago

    Wilson, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire...

  • Automotive Service Manager

    3 weeks ago

    Wilson, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire...

  • Guest/Food Service Coworker #603

    1 month ago

    Wilson, United States PSG Global Solutions Full time

    Guest/ Food Service Coworker #603 - 3rd Shift Apply now Date: Oct 18, 2021 Location: Wilson, WI, US, 54027 Company: Kwik Trip Inc Location: Kwik Trip #603 531 Hwy 128 Wilson , WI 54027 Requisition: 128563 Range Min: $13.75 Shift: Overnights Related Food Service, Worker, 3rd Shift, Food, Shift, Customer Service, Restaurant, Staffing

  • Guest/Food Service Coworker #603

    3 weeks ago

    Wilson, United States PSG Global Solutions Full time

    Guest/ Food Service Coworker #603 - 3rd Shift Apply now Date: Oct 18, 2021 Location: Wilson, WI, US, 54027 Company: Kwik Trip Inc Location: Kwik Trip #603 531 Hwy 128 Wilson , WI 54027 Requisition: 128563 Range Min: $13.75 Shift: Overnights Related Food Service, Worker, 3rd Shift, Food, Shift, Customer Service, Restaurant, Staffing

  • Automotive General Service Technician

    4 weeks ago

    Wilson, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro, Inc.Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and...

  • Automotive General Service Technician

    3 weeks ago

    Wilson, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro, Inc.Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and...

  • Merchandise and Service Coordinator

    2 months ago

    Wilson, United States Ulta Full time

    **Merchandise and Service Coordinator** CAROUSEL_PARAGRAPH * Wilson, North Carolina * Retail Management * Full Time * 176300 ** Share Job** ** Job Description** **OVERVIEW** **Experience** a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty...

  • Merchandise and Service Coordinator

    3 weeks ago

    Wilson, United States Ulta Full time

    **Merchandise and Service Coordinator** CAROUSEL_PARAGRAPH * Wilson, North Carolina * Retail Management * Full Time * 176300 ** Share Job** ** Job Description** **OVERVIEW** **Experience** a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty...

  • Client Services Associate

    4 weeks ago

    Wilson County, United States Engage8 Solutions Full time

    Job DescriptionJob DescriptionDo you believe that all it takes is a little communication and a smile to solve most problems?Are you passionate about introducing solutions to clients they haven't even been aware of?Are you ready to grow your career and work for a company that you believe in?Three times yes? Then we need to meet you!Engage8 Solutions is...

  • Automotive Technician

    4 weeks ago

    Wilson, United States Mr. Tire Auto Service Centers Full time

    Job Description Automotive Technician Pay: $18.25 - $35.42 per hour plus additional compensation and incentives. Pay is based on experience. Responsible for the efficient, diagnosis, repair and maintenance of Guest’s vehicles, the Automotive Technician position is a great way to start your career at Monro. Starting day 1 you will begin a...

  • Customer- Food Service- Overnight

    4 weeks ago

    Wilson, United States Kwik Trip Full time

    Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 603 Minimum Starting Pay: $15.50 Shift: Overnights Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food...

  • Call Center Agent

    3 weeks ago

    Wilson, United States Call Pernell, Inc. Full time

    Here at Call Pernell, Inc. we are currently hiring for a full-time Call Center Agent - Customer Service Associate to assist our customers with their HVAC (heating and air conditioning) systems in the Smithfield, NC area. Join us! This customer care position earns a competitive wage of $9.00 - $15.00/hour.In addition to competitive pay and our generous...

  • Service Assistant

    3 weeks ago

    Wilson, United States Denny Full time

    Denny's - 2806 RALEIGH RD PARKWAY W [Busser / Porter / Cleaner] As a Service Assistant at Denny's, you'll: Play a special role in the overall operation of the restaurant; Bus and clean guest tables; Operate and maintain the dish room; Clean and organize the back of house; Maintain and service restrooms...Hiring Immediately >>

  • Customer- Food Service- Overnight

    2 months ago

    Wilson, United States Kwik Trip Full time

    Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/ Guest Service coworkers give the best customer and food service experience in clean, state of the art facilities. Requirements: Food Service, Customer, Overnight, Retail, Food

  • Sales Associate

    4 weeks ago

    Wilson, United States Hibbet Sports Full time

    00125 Wilson, NC LE_301 Hibbett Retail, Inc. Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Sales Associate is responsible for assisting the store's management staff with providing quality customer service. The Sales Associate is knowledgeable in each product area or department in our store....

  • Sales Associate

    3 weeks ago

    Wilson, United States Hibbet Sports Full time

    00125 Wilson, NC LE_301 Hibbett Retail, Inc. Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Sales Associate is responsible for assisting the store's management staff with providing quality customer service. The Sales Associate is knowledgeable in each product area or department in our store....

  • Food Service Cook

    1 month ago

    Wilson, United States Springarborliving Full time

    ** Food Service Cook** **Job Category****:** Resident Care & Laborers **Requisition Number****:** FOODS04185 Showing 1 location **Job Details** **Description** **Start a rewarding career with a great team!** Click here to complete our interest form and be contacted by our Spring Arbor Senior Living hiring team TODAY! HHHunt's Spring Arbor Senior Living of...