Hotel Front Desk Clerk

3 weeks ago

Pueblo, United States Microtel Inn & Suites, Pueblo Full time
Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply todayCompensation:

$14.42 - $15 hourly

Responsibilities:
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Handle customer complaints as necessary
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Qualifications:
  • Comfortable taking telephone calls and mitigating stressful situations
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
About Company

Our vision is to be the premier moderately priced hotel chain in the world.

This will be accomplished by maintaining competitive superiority through strategic distribution, outstanding product quality, a service culture designed to guarantee 100% customer satisfaction, and a work environment based on the job satisfaction of each of our employees.

Success will be measured by maintaining premiums in operating and financial performance, guest ratings, developer/financial community preference, and a reputation as the employer of first choice.

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