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Concierge

3 months ago

Portland, United States AMS, Association Management Services.NW Full time
Job DescriptionJob Description

Job Title: Concierge

Job Type: Part-time: 10-30 hours per week as needed

Pay: Starting at $20 per hour

Why Join AMS?

Personal and Professional Growth – As the fastest growing HOA management company in the Pacific Northwest, AMS offers limitless growth potential to all employees. You’ll grow as we grow.

A Fresh Start – If you are looking to try something new, we have the tools and resources needed to help you learn the ins and outs of HOA management.

Office Culture – We strive to maintain a fantastic, supportive work environment.

Paid Volunteer Time – After your first year of employment you will receive paid volunteer hours each year to participate in TMG Cares Events that give back to the community.

As a Concierge your average day will Include:

  • Greet all residents and greet and direct all visitors, contractors and vendors in the building
  • Confirm with homeowners any contractor or visitor appointments before permitting entry
  • Respond promptly and in a professional manner to phone calls, emails and voicemails
  • Deliver communications to Residents in the building through BuildingLink system
  • Responsible for providing expected Concierge services available to all residents, including but not limited to package and dry cleaning receiving, help with access to the building, taxi/transportation reservations, recommend services and provide resources when requested
  • Facilitate the handling of complaints or grievances from residents and escalate to property manager for follow up as necessary
  • Maintain a clean and organized front desk and lobby at all times
  • Maintain BuildingLink/KeyLink system including Reservations, Emails, Calendar/Events, Package Inventory/Receiving, Front Desk Instructions and more
  • Effectively communicate with the Community Manager, Building Maintenance Supervisor, Porters, Concierge Team Members, Residents/Owners, Visitors, Real Estate Agents, security contractor, and vendors/contractors
  • Manage the Concierge Desk throughout shift
  • Support Community Manager and Building Maintenance Supervisor with tasks and projects as requested
  • Respond to security and emergency situations as per building instructions
  • Monitor Security Cameras throughout shift and follow up as necessary
  • Respond as trained to building emergencies
  • Gain full working knowledge of the building’s rules and regulations.