![Flagship OPCO LLC](https://media.trabajo.org/img/noimg.jpg)
Assistant Site Manager Full Service
4 weeks ago
Flagship Car Wash is hiring Great People We currently operate 41 sites in the D.C., Maryland, Virginia area and have plans for continuous expansion. Flagship a Spotless Brands Company, is one of the fastest growing and largest car wash platforms in the United States.
Reporting to the Site Manager, the assistant site manager is responsible for providing team leadership and support to Site Manager and Associates in daily operations of the car wash. In this role, the Assistant Site Manager will assist in overseeing daily operations including managing staff, responding to customer complaints, maintaining equipment and facilities, maintaining inventory. The assistant site manager will operate tunnel car wash safely, swiftly, and effectively. Additionally, the assistant site manager will play a key role in providing excellent customer service. Must have the ability to work flexible hours including overtime, holidays and weekends, and be “on call”.
Essential Functions (Other Duties as Assigned)
Operations Management
- Acts as the on-site manager when Site Manager is not available.
- Assists in maintaining accountability and controls of the car wash site to include deposits, inventory, cashier machine functionality, discount codes, etc.)
- Ensures that daily opening and closing procedures are being followed.
- Ensures that employees are properly punching in and out of the timekeeping system
- Learns and understands the business performance data and applies it to daily operations and decisions to increase productivity and sales.
- Responds accurately and on time to all administrative duties and deadlines, accounting/banking, purchasing/inventory, etc.
- Assists with overseeing the security of the facility. Timely reports on potential breaches in security, controls and/or processes.
People Management
- Works with Site Manager and HR in recruiting efforts by interviewing and hiring for specific positions. Trains and oversees the onboarding of new associates in relation company policy and procedure, as well as operational and safety functions and efficiencies.
- Creates and distribute employee schedules based on business needs and availability.
- Directly manage/supervises line crew members.
- Provides “in the moment” feedback to employees. Assists HR and the Site manager with performance evaluations and disciplinary action, and terminations of employees
- Helps to drive team and individual sales and operational competitions to assist both employees and the organization to reach financial goals.
- Customer Service
- Builds brand loyalty by establishing a trusting relationship with customers by meeting their expectations and acting with integrity.
- At all times, provides and demonstrates excellent customer service that is expected of all car wash associates
- Presents a warm, friendly, knowledgeable, and professional image to customers
- Proficiently and professionally handles all escalated customer complaints, referring only the most complicated issues to the next level of management.
- Facility Maintenance
- Assists in making sure that the facility is up and running by ensuring equipment maintenance
Auto Cleaning and Detailing
- Perform the duties of a Car Wash Associate as needed
Qualifications
- High school diploma or equivalent
- Minimum 1 year of a supervisory role in a car wash or other customer focused retail establishment
- Ability to demonstrate leadership through personal behavior
- Knowledge of company policies and procedures and ability to communicate effectively
- Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages with an ability to learn and interpret P&L statements
- Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.
- Must be able to make decisions guided by company policies, procedures and precedence. Refers non-standard problems to a higher level of management.
- Proficiency in Microsoft Office, specifically Word and Excel. Previous experience with a point of sale system desired.
- Bi-lingual (Spanish) a plus in many locations
Physical Requirements:
- Must be able to stand for long periods of time; Frequently required to walk, often on uneven and/or wet surfaces
- Must be able to use a computer and several technology solutions
- Ability to work outdoors and be efficient in all weather conditions
- Frequent stooping, crouching, bending; constant uses of fingers, hands and arms
- Frequent twisting, carrying, reaching, pushing and pulling
- Occasional ascending and descending a ladder
- Noise levels will be moderate to loud
- Must occasionally be able to lift up to 50 pounds
Spotless Brands and its affiliate brands comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the company Human Resources department.
Spotless Brands and its affiliate brands are an Equal Employment Opportunity (EEO) employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.
-
Site Manager
1 month ago
Cockeysville, United States i9 Sports - N. Harford and Cecil Counties, MD Full timeJob DescriptionJob DescriptionBenefits/PerksA team-based atmosphere with a focus on Fun!Build leadership skills and gain management experienceOnline training opportunitiesCompany OverviewFounded in Tampa, Florida, i9 Sports is the nations first and largest youth sports league franchise business in the United States with over 1 million registrations in more...
-
Service Manager
4 weeks ago
Cockeysville, United States AutoNation Full timeJob Requirements Job Profile Summary The Service Manager is responsible for the customer-focused and efficient operation of the dealership'sservice department. The service manager will operate the department at maximum production, controllingcosts, building a loyal clientele, maintaining good employee relationships, setting and obtaining salesobjectives and...
-
Service Manager
1 month ago
Cockeysville, Maryland, United States AutoNation Full timeJob Requirements Job Profile Summary The Service Manager is responsible for the customer-focused and efficient operation of the dealership'sservice department. The service manager will operate the department at maximum production, controllingcosts, building a loyal clientele, maintaining good employee relationships, setting and obtaining salesobjectives and...
-
Service Technician
3 months ago
Cockeysville, United States Buddys Pool Service Inc Full timeJob DescriptionJob DescriptionBuddy's Pool & Spas is looking for skilled swimming pool technicians. Responsibilities include opening, maintaining and closing residential swimming pools. Technicians will diagnose and repair pool equipment to include heaters, filters, pumps, cleaners and automatic controls. Applicants must have a valid, clean driving...
-
Customer Service Representative
16 hours ago
Cockeysville, Maryland, United States Buddys Pool Service Inc Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at Buddy's Pool Service, Inc.Key Responsibilities:Customer Engagement: Welcome and identify customer needs, providing exceptional service to drive customer satisfaction and loyalty.Product Knowledge: Explain products and services to...
-
Assistant Center Manager
4 days ago
Cockeysville, Maryland, United States The UPS Store Full timeJob SummaryThe UPS Store is seeking a highly skilled and experienced Assistant Center Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our center, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesOperations ManagementOversee the...
-
Program Assistant/Office Manager
2 weeks ago
Cockeysville, United States Community Inclusion, Inc. Full time $65,000 - $75,000Job DescriptionJob DescriptionThis position provides comprehensive clerical and administrative support to Director of LTSS Fiscal Operations and DSP Compliance Supports as well as any other Senior Administrators within the company. The position reports to Director of LTSS Fiscal Operations and DSP Compliance Supports. The Incumbent is responsible for...
-
Sales Associate for Pool Services
4 days ago
Cockeysville, Maryland, United States Buddys Pool Service Inc Full timeJob OverviewWe are looking for a dedicated Sales Associate to join our dynamic team. In this role, you will play a crucial part in promoting and selling our pool service products and solutions, contributing to the overall success of our business.Key Responsibilities:Greet customers and assess their needsProvide detailed information about our products and...
-
PT Customer Service Leader
3 weeks ago
Cockeysville, United States Food Lion Full timeAddress: USA-MD-Cockeysville-122 Cranbrook Rd Store Code: Store 01664 Front End (7228208) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose To provide...
-
PT Customer Service Leader
1 month ago
Cockeysville, United States Food Lion Full timeAddress: USA-MD-Cockeysville-122 Cranbrook Rd Store Code: Store 01664 Front End (7228208) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose To provide...
-
Administrative Assistant
3 weeks ago
Cockeysville, United States Walton & Company Full timeJob DescriptionJob DescriptionWe are looking for a Service Administrative Assistant to join our Maryland team, playing a crucial role in supporting the service department's administrative functions and ensuring smooth operations.Job Summary: As a Service Administrative Assistant, you will be responsible for coordinating service processes, maintaining...
-
Assistant Salon Manager
6 days ago
Cockeysville, Maryland, United States Great Clips Full timeAre you a skilled stylist with a positive attitude and a passion for supporting your fellow stylists? Consider becoming a key member of the Great Clips team as an Assistant Salon Manager.As a valued member of our team, you'll have the opportunity to earn an impressive wage between $24-$30 per hour, with benefits like a built-in clientele and high-quality...
-
Field Service Engineer II
2 months ago
Cockeysville, United States MHI RJ Aviation Group Full timeSelect how often (in days) to receive an alert: Create Alert Company Name: Mitsubishi Heavy Industries America, Inc. Location: Hunt Valley, MD, US, 21031 Job Description: Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Field Service Engineer II to join our team. This is a hybrid opportunity at our Hunt Valley, MD location. ABOUT MITSUBISHI...
-
Client Manager
2 months ago
Cockeysville, United States Maury Donnelly & Parr Full timeAs Client Manager within National Trust Insurance Services (NTIS), this individual will be responsible for managing and coordinating all assigned middle market and small business accounts. This role supports preservation organizations, theatres, historic sites, house museums, Main Street organizations, historic hotels, churches & commercial buildings, along...
-
Cockeysville, United States Disability Solutions Full timeValue PropositionOur values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and...
-
PT Assistant Front End Manager
3 months ago
Cockeysville, United States Giant Food Full timePRIMARY PURPOSE Our Assistant Front End Managers are to assist the Front End Manager with the direction of the front end check-out and customer service operations, maintain the front end sales area, and most impratantly ensure excellent customer service at all times. Why work at Giant? At Giant, we love what we do, and make it easy for you to...
-
Member Services Associate
3 months ago
Cockeysville, United States The Padonia Corporation Full timeJob DescriptionJob DescriptionMember Services AssociateFull-Time/Non-Exempt/Seasonal Reports To: Club Services Manager Job Summary:The Member Services Associate is a multi-faceted position that will be responsible for Member & Guest Check In, Membership & Office Administration, Park Entrance Operations, Food & Beverage Service, and Events. Responsibilities:...
-
Expediter - Full Time
3 months ago
Cockeysville, United States The Padonia Corporation Full timeJob DescriptionJob DescriptionExpediter Full-TimeNon-Exempt/Hourly This position is responsible for plate presentation and prompt delivery of each dish. The Expediter will assist the Head Chef in keeping the kitchen stocked with necessary items, dressing each plate with the appropriate condiments to complete presentation, and ensure efficient delivery to...
-
Cockeysville, Maryland, United States US012 Marsh & McLennan Agency LLC Full timeAbout UsUS012 Marsh & McLennan Agency LLC is a leading provider of business insurance, employee health & benefits, retirement, and private client insurance solutions. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh...
-
Full-Time Center Associate
2 weeks ago
Cockeysville, United States The UPS Store Full timeHe or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner.The Assistant Center Manager is involved...