Case Manager, ETSD

COOK INLET TRIBAL COUNCIL, INC.

JOB DESCRIPTION

Job Title: Case Manager I/II/III/IV

Department: Employment & Training Services Department (ETSD)

Reports To: Case Manager Supervisor

Supervises: None

FLSA Status: Non-Exempt

Pay Grade: N3 (I), N4 (II), N5 (III), N6 (IV)

Job Type: Regular, Full-Time

AKBCU: Yes ICPA: Yes

General Functions:

Case Manager I, II, III & IV provide case management for Alaska Natives and American Indians living in the Cook Inlet Tribal Council (CITC) service area participating in the Temporary Assistance for Needy Families (TANF), General Assistance (GA) and 477 service programs. Case Managers work to identify participants’ strengths and skills, solving and overcoming challenges and barriers including personal, vocational, work, and family issues. Case Managers may assist participants who are in crisis and may need an advocate to help them work through the process of accessing internal/external services to reach self-sufficiency. Case Managers will provide referrals and act as an advocate between agencies, career/self-sufficiency plan development, and crisis intervention.

Duties and Responsibilities, including but not limited to:

Case Manager I

• Successfully complete the Case Management I Master Training Task List.
• Assist with data entry in ETSD databases to include participant information, case planning, case notes, uploading of documentation and supportive service entries following all applicable policies and procedures.
• Maintain a relationship with all internal/external partners and referral sources.
• Assist in coordinating internal/external participant referrals.
• Conduct follow-up on referrals as directed.
• Observe case-staffing sessions that ensure continuity-of-care addressing progress in case management goals and objectives.
• Observe and participate in group and individual participant meetings.
• Work collaboratively within a team and also individually.
• Attend and participate in all team meetings.
• Participate in training in areas related to the improvement of service delivery.
• Coordinate the transport of participants with the ETSD driver.
• Assist in maintaining, tracking, and documenting all pertinent information for monthly and quarterly reports.
• Participate in community meetings as requested.
• Assist with participant home/worksite visits as assigned.
• Act as an on-call case manager when assigned.
• Assist participants with supportive services according to program policy, procedure, and budget.

Case Manager II

• Consistently perform all duties and responsibilities of a Case Manager I with a higher level of proficiency.
• Support Case Manager I staff by answering questions, providing guidance, and making recommendations related to the Case Manager I position duties and responsibilities.
• Maintain an active participant caseload.
• Participate in Integrated Case Management meetings for participants who are working with other internal/external agencies.
• Conduct home and/or worksite visits with participants
• Provide one-on-one coaching and guidance in job search and life management; provides problem-solving support in resolving issues that could result in job loss.
• Assist participants in developing healthy life skills and goal setting, identifying personal and work strengths to apply transferable skills from one work situation to another.
• Provide participants with short-term intervention, stabilization, and transitions to long-term assistance or resolution as appropriate.
• Assist participants to develop realistic self-sufficiency plans by identifying strengths/skills/barriers that lead to self-sufficiency goals for the participant.
• Refer participants to ETSD orientation, Peer to Peer and Life Skills workshops.
• Refer participants to complete a Barriers Assessments when applicable.
• Responsible for obtaining, tracking, and documenting all pertinent information in each participant's file utilizing the appropriate database for data entry (i.e., case notes, payments, goals, terminations, etc.).
• Update and report participant statistics monthly.
• Conduct peer-to-peer sessions.
• Work as part of a cohesive team who recognize and understand their role within the larger departmental team.
• Attend and actively participate in Department meetings and trainings.
• Maintain confidentiality according to regulations, policies, and procedures.
• Perform other related duties as needed and assigned.

Case Manager III

• Consistently perform all duties and responsibilities of a Case Manager I and II with an advanced level of proficiency.
• Support Case Manager I and II staff by answering questions, providing guidance, and making recommendations related to the Case Manager I and II’s positions’ duties and responsibilities.
• Successful completion of the SSI/SSDI Outreach, Access and Recovery certificate (SOAR).
• Provide assistance and/or referrals for participants applying for Social Security benefits and/or assistance.
• Knowledge of Social Security Administration application procedures.
• Demonstrated working knowledge of the theory and practice of social work.

Case Manager IV

• Consistently perform all duties and responsibilities of a Case Manager I, II & III with an advanced level of proficiency.
• Monitor and assist Case Managers with capturing participants’ accountable work activity data to ensure accurate work percentage rates are recorded.
• Monitor and assist the Case Management Leadership with tracking work participation rates, monthly contact with participants and timeframes, to ensure that participants are receiving timely and appropriate services.
• Monitor and assist the Case Management Leadership to identify, coordinate, and assign appropriate training opportunities for staff.
• Monitor and assist the Case Management Leadership with GA and TANF supportive services budgets, ensuring accurate expenditures according to current policies and departmental budget.
• Conduct file reviews and provide feedback to Case Managers I, II & III.
• Bring policy issues to the Case Management Leadership as appropriate.
• Knowledge of Social Security Administration application procedures.
• Demonstrated working knowledge of the theory and practice of social work.

Job Specifications:

• Excellent verbal and written communication skills.
• Demonstrated ability to coordinate multiple activities.
• Strong organizational and time management skills.
• Demonstrated ability to handle crisis situations and make sound judgments.
• Excellent customer service skills.
• Demonstrated ability to work in a team atmosphere.
• Knowledge of the area Labor Market and current trends.
• Working knowledge of motivational interviewing techniques.
• Demonstrated knowledge and understanding of the social, health, education and training, and cultural needs of the Alaska Native and American Indian communities.
• Demonstrated working knowledge of the social, economic, and cultural strengths, and issues of the service population.
• Demonstrated ability to develop and teach culturally relevant life and work skills that identify and focus on strengths.
• Demonstrated ability to provide effective intervention on a short-term basis, moving families and participants to other services as soon as possible.
• Demonstrated ability to work independently with minimal supervision.
• Must be willing to work with participants in various settings (home, community, and office).
• Maintain confidentiality according to regulations, policies, and procedures.
• Performs all other related duties as needed and assigned.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem-Solving/Critical Thinking, Communication Skills

Minimum Qualifications:

Case Manager I

• High School Diploma or GED

Case Manager II

• Associate’s Degree or Two (2) years of work experience in case management, employment counseling, workforce development; or year-for-year experience in a similar field.
• Minimum of two (2) years of case management experience.

Case Manager II

• Bachelor's degree in human services, Counseling, Social Work, and/or a related field. Relevant year-for-year experience and/or a relevant associate’s degree may be substituted on a case-by-case basis.
• Minimum of two (2) years of case management experience, with preference given to those with knowledge of mental health/substance abuse, homelessness, Social Security Administration, social work, and workforce development fields.

Case Manager IV

• Bachelor's degree in human services, Counseling, Social Work, and/or a related field. Relevant year-for-year experience and/or a relevant associate degree may be substituted on a case-by-case basis.
• Minimum of two (2) years of case management experience, with preference given to those with knowledge of mental health/substance abuse, homelessness, Social Security Administration, social work, and workforce development fields.

Minimum Qualifications for All Levels:

• Continued employment is contingent upon receipt of a satisfactory state and federal background check.
• Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and has had a driver’s license for at least three years.

Minimum Qualification for Level III and IV:

• SOAR certification or willing to obtain one within 6 months from the date of hire.

Preferred Qualifications for All Levels:

• Master’s degree in Human Services, Counseling, Social Work, and/or a related field.
• Experience in social services or non-profit settings.
• TANF, GA, or State/Federal grant experience.
• Experience working with Alaska Native and American Indian populations with a working knowledge of their values and belief systems and the ability to provide culturally competent services.

Physical Requirements:

• Primarily works in an office setting, with extended periods of time at a desk and on a computer.

NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Natives, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are the non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.