Front Desk/Guest Services Rep
3 weeks ago
We all seek out meaningful connections.
Connecting with our guests is one of the ways we spread the light and warmth of hospitality every day, and it makes our jobs more fun. We want our guests to feel comfortable and at home when they stay at our hotel. When we connect with our guests in positive, meaningful ways, we win their loyalty, and we gain the satisfaction of brightening someone's day.
Are your ready to make a difference and make meaningful connections?
Join our growing team Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.
Property Location: Embassy Suites by Hilton Minneapolis North / Brooklyn Center
Essential Duties and Responsibilities
- Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
- Registers and processes guests upon arrival and departure
- Demonstrates telephone courtesy and professionalism
- Attentively listens to guests and anticipates any additional needs or concerns
- Maintains clean and professional appearance of public areas and hotel office
- Uses appropriate selling techniques to maximize revenue and occupancy
- Ensures all guest accounts are complete and accurate
- Demonstrates a working knowledge of all services and facilities of the hotel and local area
- Complies with the hotel's standard operating procedures and policies
- Assists in monitoring and upholding procedures for safety of guests and hotel team members
- Processes departmental reports
- Assists team members and other departments as needed to contribute to operational efficiency
- Delivers amenities and general assistance to guests as requested
- Performs additional responsibilities as assigned by leadership
Qualifications
- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Conduct work-related functions in a professional manner
MUST BE AVAILABLE EVENINGS AND WEEKENDS. Shifts are typically 3pm to 11pm.
Part-Time Position, Full-time for the right candidate
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