Cafe Supervisor at Governors Island
1 month ago
Cafe Supervisor
About us:
From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. This woman-owned business serving New York City for over four decades has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices.
We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply.
Our Vision: Building Community to Better Our World
Our Mission: Unleash Joy through Genuine Hospitality
Our Core Values:
Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests.
People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset.
Sustainability: upholding and elevating standards for sustainable behaviors that support our planet.
Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience.
Doing Good Through Food: engaging in action around food access, health and wellness, education, and philanthropy.
As a full-time Cafe Supervisor, you will assist in the supervision of the cafe directing to the venue management team. This position may require performing other related duties to meet the ongoing needs of the venue. Job responsibilities include but are not limited to the following.
VENUE OPERATIONS
- Maintains the cleanliness, upkeep, and functionality of the cafe, storage area, and equipment.
- Acts as a liaison between GP management, the client (LMCC), vendors/ GP drivers to ensure venue guidelines pertaining to deliveries are maintained.
- Assist with maintaining control of inventory (par) for the cafe
- Assist with EOM inventory reporting.
- Ensuring the venue meets the standard operating procedures for the Department of Health compliance.
- Coordinate with GP event teams when the café will need to close early for private events.
Operational Supervision
- Coordinate and manage the entire open-to-close operation of the cafe during scheduled service.
- Receive GP deliveries in the mornings.
- Administrative duties include but are not limited to Cash Handling, Safe Logs, Opening/Closing Procedures, and overall organization of the administrative tasks.
- Report par and stock levels and communicate to management on necessary order quantities.
- Resolving guest issues and concerns with a professional demeanor while implementing creative solutions as needed.
- Enforcing service standards as described in the Hospitality/Great Performances Employee Guides
- Maintain open, professional communication with GP and Apollo management.
- Possess basic knowledge of mixed cocktails, beer and wine.
- Acts as concession attendant/bartender when needed.
- Possess strong barista knowledge and capabilities (cappuccinos, lattes, cortados, macchiatos, chai lattes, matcha lattes, flat whites, etc)
- Participate in ongoing staff café training for supplemental coverage
- Providing excellent hospitality with a positive attitude towards guests, clients, co-workers, etc.
- Professional handling and communication of customer complaints
- Self-sufficient and comfortable working without immediate supervision as well as being a part of a team-driven environment,
- Submit “End of Day” venue reports.
- Adheres to all food safety policies and procedures.
Venue Promotions
- Assist Venue General Manager & Assistant Manager with promotional activities and operational changes.
- Assist in managing logistics for small internal catering events.
- Assist with rental orders and special event ordering.
- Accommodating special requests as per Venue General Manager & Assistant Manager
Education, Knowledge, Skills, and Abilities Requirements:
- Minimum 2-4 years of Cafe/Hospitality supervisory experience
- Proficient in Microsoft Suite to assist management with café reporting.
- Knowledge of Department of Health guidelines and standards
- Self-disciplined, leadership ability; pleasant, polite manner and a neat and clean appearance
- Ability to be self-motivated to ensure that food and service meet hospitality standards.
- Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions when needed.
- Must possess excellent communication and written skills.
- Ability to execute all duties and responsibilities in a safe and timely manner.
- Accurate cash handling and POS (Square) experience.
- Food Handler's Certificate
- Must be able to lift 15lbs
Location: LMCC- Governors Island
Rate: $30.00 - $35.00
Schedule: Saturdays and Sundays 9:00 AM 6:00 PM
Job Type:
Must be able to provide valid documentation that you are legally eligible to work in the United States
Great Performances is an equal-opportunity employer. At Great Performances, we employ qualified individuals based solely on ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
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