Valet/Porter

Job Title: Service Drive Valet

Location: Clay Subaru of Norwood

Job Type: Full-Time/Part-Time

Reports To: Service Manager

Job Summary: The Clay Subaru Valet is responsible for providing exceptional customer service by efficiently managing the parking and retrieval of customer vehicles. This role involves greeting customers, assisting with vehicle handling, and ensuring a smooth and welcoming experience for clients visiting the dealership.

Key Responsibilities:

1. Customer Interaction:
   • Greet customers with a friendly and professional demeanor upon arrival.
   • Provide clear and accurate information about service processes and estimated wait times.
   • Assist customers with vehicle drop-off and pick-up. This consists of walking customers out to their cars after service is completed.
2. Vehicle Handling:
   • Safely park and retrieve customer vehicles, ensuring proper handling and care.
   • Operate vehicles in accordance with dealership policies and traffic regulations.
   • Conduct basic vehicle checks (e.g., fuel levels, cleanliness) before returning to customers.
   • Keep track of customer and loaner keys
   • Manage loaner fleet: check in loaners when returned, inspect loaners for any damages or any customer belongings left behind, check gas level and fill with gas if needed, and bring to clean up when dirty.
   • Bring customer cars to clean up when requested
   • Assist with pick up drop off services (picking up the customer’s car at their home to bring it in for service and dropping it back off after the service is completed)
3. Lot Management:
   • Efficiently organize and manage the dealership's parking lot to maximize space and accessibility.
   • Ensure vehicles are parked in designated areas and that the lot remains orderly and clean.
   • Ensure the security of the vehicles parked on the lot.
4. Customer Service:
   • Address any customer concerns or inquiries promptly and professionally.
   • Coordinate with service and sales teams to ensure a seamless customer experience.
   • Provide assistance with luggage or personal items if needed.
5. Safety and Compliance:
   • Follow all safety protocols and procedures to prevent accidents and damage to vehicles.
   • Adhere to dealership policies regarding vehicle handling and customer interaction.
   • Report any safety hazards or concerns to the appropriate manager.
6. Administrative Duties:
   • Maintain accurate records of vehicle locations and service requests.
   • Assist with maintaining cleanliness and organization of the service drive.

Qualifications:

• Valid Driver’s License: Must have a clean driving record and the ability to operate various types of vehicles.
• Experience: Previous experience in a valet or customer service role is preferred but not required.
• Skills: Strong communication and interpersonal skills; ability to work in a fast-paced environment; attention to detail and reliability.

Physical Requirements:

• Ability to stand, walk, and move around the dealership lot for extended periods.
• Comfortable working in various weather conditions.

Work Environment:

• Indoor and outdoor work environments.
• May involve exposure to noise, varying temperatures, and other environmental factors.

Additional Information:

• Uniforms are provided and must be worn as prescribed.
• Flexible work hours, including weekends