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Dock Master

4 months ago

Miami, United States Riviera Dining Group LLC Full time
Job DescriptionJob Description


RDG Overview:

Envisioned by Marine and Greg Galy through their travels, experiences, and thirst for discovery and adventures, the first MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop lounge, and mixology bar aiming to transport guests on a culinary journey of flavorful MediterrAsian cuisine. Balancing genuine hospitality, fine dining, and refined nightlife, MILA has quickly established itself as the go-to destination in the upscale Miami social scene.

We are first and foremost a group of individuals who strive for excellence and seek to illuminate the senses. We believe in the rhythms of life and we are driven by the experience of adventure. Our principles stand for giving our customers the most transporting experience, an organic design and a refined culinary journey. D R E A M I T

MILA has grown above and beyond our expectations in its first two years despite facing significant pandemic-related restrictions, and ranked #5 of The Restaurant Business Top 100 ranking.
Following the success of the original restaurant, RDG plans to expand to new concepts and locations, focusing initially on the Florida market. It has shown the quickest development rates and is anticipating some of the best economic growth worldwide.

B U I L D I T

Through its elevated brand portfolio, and its exclusive membership, RDG aims to create a full network of venues and experiences offering a unique lifestyle to its guests and members in Florida and to become one of the leaders of the luxury restaurant industry in the United States.

G R O W I T

RDG is now actively exploring other national markets such as New York City, Los Angeles and Las Vegas, as well as further afield in London, Dubai and Mexico City for potential expansion opportunities.

Summary:

The ideal candidate for the Dock Master role will greet customers arriving from yachts, boats or assist those who need help with catering or food and beverage items. Often the Dock Master is the first person our customers will interact with when arriving by vessel. This individual is a strong and responsible leader who is responsible for the overall operation of the docks. The Dock Master role reports to the General Manager.

RESPONSIBILITIES:

  • Welcome and acknowledge all guests according to RDG standards.
  • Displays a positive attitude, the ability to communicate proficiently, and the ability to relate to customers in a luxury/upscale setting.
  • Anticipate and address guests’ service needs.
  • Manage the dock check-in and check-out process using a handheld tablet.
  • Notify the concierge team of a guest/VIP arrival.
  • Familiarize yourself with local water conditions.
  • Sets and provides the highest level of guest service and expedites all requests.
  • Schedules and manages all dockhands among other related duties such as securing boats.
  • Performs daily inspections of the docks.
  • Always demonstrates safe work habits, including the proper care and use of tools, equipment, vehicles, hazardous materials, and observes all established health and safety regulations.
  • Upholds general security measures and supports marina and facility service teams in their security related efforts while reporting disturbances in the dock area.
  • Assist servers and runners with any catering or food and beverage needs.

Requirements/Qualifications:

  • At least 18 years of age.
  • Experience in and around larger boats is preferred.
  • driver’s license and good driving record with DMV.
  • Previous experience as a Dock Master in a high-volume marina catering to luxury/upscale guests.
  • Excellent swimmer (Lifeguard certification is desirable)
  • Minimum of a high school degree completed.
  • Strong customer service skills.
  • Ability to maintain a calm, positive attitude during periods of high boating activity.
  • A broad knowledge of marina operations, boat lifting, boat handling and towing, and maintenance.
  • Proven skills or the willingness to be trained in marine operations and adverse water conditions.
  • Ability to thrive in a fast-paced work environment.
  • Must have high standards, high level of accuracy, and a keen eye for detail.
  • Understanding of common marine operations contracts, terms, and conditions.

Other Skills and Knowledge:

  • Superior verbal and written communications skills (Bilingual is a plus in Spanish and French)
  • Must operate with a high degree of confidentiality and trust.
  • Ability to work a flexible schedule inclusive of am, pm, weekends and holidays.


Environment:

  • Ability to work in extreme heat and sun conditions.
  • Often working in and around boat fumes and gas.
  • Ability to be agile and work in tight spots.
  • Must be able to tie rope to dock.
  • Ability to lift 50 pounds.