Sales Associate
3 months ago
Sales Associate – Huntington & Oyster Bay, NY (On-site)
***REQUIRES WORKING ALTERNATIVE WEEKENDS***
9:00 AM to 6 PM, Monday through Saturday
11:30 AM to 5:00 PM, Sunday
Full-time, Exempt
50-100 employees – Appliance World
Here at Appliance World as a Sales Associate, you will have the opportunity to:
Create a long-lasting career opportunity with growth potential, high energy, and a family atmosphere. Own your own business within a business
Test the limits of your skill sets with constant training, new business relationships, and sales directives.
Work with clients and the trade to provide a great experience throughout the kitchen renovation process.
Appliance World is a fully authorized dealer of all major brands of home appliances including Wolf, Sub-Zero, GE, Bosch, Miele, Alfa Ovens, Bertazzoni Beko, Maytag, Prestige, Samsung, KitchenAid, LG, Sharp, Weber, Viking, Thermador, Napoleon, Faber, Fisher & Paykel, True and BlueStar and others. Appliance World offers exclusive Deals & Rebates on Refrigerators, Ranges & Cooktops, Dishwashers, Washers & Dryers, Grills, Wall Ovens, and Microwaves. We were founded in 1991 on Long Island, NY. We are a community-minded company, supporting local charities and schools. Newsday voted Appliance World one of the top workplaces to work on Long Island in 2020 and 2021.
Role Responsibilities
Culture - Provide an excellent customer experience to our clients both external and internal.
Personal Accountability and Performance - High performer with drive and personal accountability. Performs other related duties as assigned by management
Training and Product Knowledge - Work on gaining product knowledge and proper communication training throughout your career. There is a training program/department not only for the start of your journey but also available to all daily.
Sales Goals and Levels - Work to develop, meet and exceed sales-driven roles and tiers in multiple categories, not just sales volume.
Greeting and Phones - Managing Front Counter Experience and Answering Inbound Calls. Accommodate client's needs upon arrival - Coffee, Water, etc
Ticket Writing - Be able to write sales orders for products, exchanges, accessories, etc
Specifications - Using systems preparing specifications where asked.
Work Order Confirmations - Using a custom system for confirmations of client orders.
Payments and Scheduling - Assisting inbound clients with collecting payments, scheduling deliveries, and working with fulfillment to complete the sales process.
Financing Applications - Process applications in-store where applicable and send out processes to those clients to complete online.
Fulfillment Process - Be able to work with ordering and update clients with the status of orders.
Updating Notes and Information in Tickets/Profiles - Communication is key. Update all correspondence and notes inside tickets where applicable.
Showroom Presentation - Assist with the cleanliness of the showroom, overall preparedness, and presentation. This includes stocking and cleaning coffee makers, storage of water, flavored waters, cleaning counters, etc
Qualifications
No prior sales experience needed
At least 1+ year of customer service experience
A high school diploma or equivalent (GED) required
Moderate to advance knowledge of Microsoft Excel and Word, Google Sheets, Drive, and Docs.
Organized and detail-oriented with excellent follow-up skills.
Excellent communication skills (verbal and written).
Preferred experience working with point-of-sale systems.
Ability to work well both independently and as part of a team.
Compensation & Benefits
Starting Salary $62,400 (Annually, plus commission)
Employee Stock Ownership Plan (ESOP)
Medical, dental, vision, life, and disability Insurance
Voluntary benefits
Employee assistance programs (EAPs)
Paid time off (PTO), including vacation time, sick leave, and birthday
Paid family leave (PFL)
401K Program
Employee Discount Program
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