Restoration Project Manager

2 weeks ago


New York, United States SERVPRO of Northwest Brooklyn - 09821 Full time
Job DescriptionJob Description
Water/Fire Mitigation/Restoration Project Manager


JOB DESCRIPTION:
SERVPRO of Northwest Brooklyn has immediate opening for a Water/Fire Mitigation/Restoration Project Manager. This is a full-time position which may require some weekend or evening work as dictated by job schedule.


Job Responsibilities:


  • Manage the customer experience and overall customer satisfaction.
  • Clearly communicate production processes and establish expectations with customers.
  • Effectively communicate project expectations to team members and customers, in a timely and clear fashion.
  • Listen to customer concerns or complaints and take appropriate action.
  • Provide priority response to potential customers.
  • Determine and execute proper mitigation and remediation procedures.
  • Personally respond and dispatch crews as needed.
  • Meet daily with crew to discuss status of ongoing projects and to supervise that the following requirements are met.
  • Consult with potential customers and sell services; converting leads into viable jobs.
  • Develop scope of work for projects and create estimates using Xactware
  • Review project scopes or estimates to ensure needed services are accurately captured.
  • Effectively communicate with insurance claims adjusters
  • Negotiate customer and/or client approval of project scope and estimate.
  • Manage daily Work-in-Progress meeting to keep staff up-to-date and coordinate resources for efficient production.
  • Create a project timeline and update as needed.
  • Review work orders to ensure direction corresponds to efficient completion of the scope of work.
  • Match available personnel with current and foreseeable workload in a logical and efficient manner.
  • Control (oversee and manage) production crew performance and adherence to quality standards.
  • Ensure work is performed satisfactorily and work site is left with a clean and orderly appearance.
  • Perform Job site inspections of crew to ensure quality control.
  • Ensure technicians you oversee are compliant with various service level agreements and documentation requirements; facilitate feedback and collection of required documents, photos, and CRM notes as appropriate.
  • Maintain knowledge of status for all assigned projects.
  • Document and/or review job file to support the services provided.
  • Produce, review and manage accurate job file documentation.
  • Manage operational expenses, ensuring costs are maintained according to budget.


Required Skills:


  • 1-3 years in Water/Fire Mitigation/Restoration
  • Project Management: 1 year in Water/Fire Mitigation/Restoration
  • Computer proficiencye.g., email, MS Office, , Xactimate/estimating software, etc.
  • Strong organizational skills; ability to effectively prioritize competing responsibilities with the highest attention to detail
  • Valid driver's license
  • IICRC Certified is Preferred



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