Branch Manager

3 weeks ago

Columbia, United States The Ware Group LLC Full time
Job DescriptionJob Description

Essential Job Function

Manages the Customer Experience

  1. Ensures customers receive prompt, professional service both in person and over the phone by establishing standards and monitoring quality on a daily basis. Works directly with customers during peak business periods, or with key customer accounts.
  2. Works in conjunction with Outside Account Managers to determine customer needs, develop sales programs and promotions, and implements and follows through on established programs. Provides information regarding customer buying habits and needs to Account Managers on a regular basis. Performs outside sales calls, as necessary.
  3. Develops relationships and rapport with customers to establish win-win partnerships. Strives to know names of principals of all customers.
  4. Maintains the highest standards in cleanliness and appearance of the showroom, warehouse and exterior of the facility. Ensures showroom merchandising and appearance contribute to sales goals.
  5. Resolves customer complaints and disputes in a time, professional manner that balances customer requests with business needs.

Manages the Branch Team

  1. Establishes, communicates and models performance expectations of all branch team members. Ensures expectations are met by monitoring various business application reports, gathering feedback from customers, observing performance and taking corrective action or rewarding employees as necessary. Ensures all employees receive formal performance reviews on an annual basis, as well as informal coaching throughout the year.
  2. Ensures team members are up-to-date and knowledgeable regarding branch operations and the company as a whole by holding regular meetings, and continually providing information and status reports.
  3. Participates in the hiring and recruiting process to identify qualified candidates within established processes and guidelines.
  4. Ensures team members have the knowledge and skills needed to perform their jobs by providing regular technical and operational training. Provides learning opportunities to develop employees for promotion opportunities.
  5. Ensures adequate staffing levels to meet business needs by establishing working schedules, approving vacation and cross-training employees to fill in when needed.
  6. Provides a safe working environment by: communicating safety rules; observing and coaching employees in complying with safety rules; removing safety obstacles; complying with all governmental regulations including OSHA, Workers’ Compensation, Fire, and MSDA; and ensuring all equipment is maintained and operated in a safe manner including the training and certifications of employees designated to operate equipment.
  7. Ensures compliance at the branch level with all company employment policies, and applicable state and federal employment laws.

Manages the Business

  1. Establishes, in conjunction with their immediate supervisor, the sales and profitability goals for the branch. Develops and implements operating plans and budgets to meet goals. Regularly monitors performance against goals and takes corrective action where necessary.
  2. Ensures product pricing meets profitability targets by reviewing costs, pricing decisions and taking corrective action where necessary.
  3. Manages branch inventory to ensure security, accuracy, ability to meet customer product requirements as well as branch “inventory turns” goals. Ensures cycle counting program is being conducted according to plan and standard operating procedures in order to maintain inventory accuracy.
  4. Ensures product returns and warranty processing is being done promptly and to standard operating procedures, balancing customer requests with company guidelines and procedures.
  5. Oversees warehouse and delivery operations, including receiving, labeling and put-away and order fulfillment. Ensures delivery schedules are created and monitored that will ensure accurate, on-time delivery of product.
  6. Ensures the security and proper maintenance of all branch property, equipment and other assets by developing security systems and procedures and implementing a regular schedule of equipment maintenance.
  7. Controls branch operational costs, including staffing levels, supplies, freight, utilities, etc. to ensure overall branch profitability, by monitoring headcount to budget and company financial reports every month.
  8. Ensure company sales receipts are balanced and processed daily in accordance with the company’s established cash handling policy.
  9. Ensures their immediate supervisor is up-to-date and knowledgeable regarding branch operations by continually providing information and status reports.
  10. Monitors accounts receivable function to ensure receivables are paid according to policy and agreements with customers. Provides guidance and makes over-ride decisions on customer credit limits.
  11. Performs special projects as needed.

Why the Ware Group?

  • Competitive Pay
  • Comprehensive benefits package including Health, Dental, and Vision
  • 401K with company match
  • Tuition Reimbursement Program
  • EAP Program
  • Employee Wellness Program
  • Employee Referral Program
  • Warehouse Safety Reward Program

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

  • Branch Manager

    1 week ago

    Columbia, United States Veterans United Home Loans Full time

    As a Branch Marketing Manager, you will oversee and manage the efforts of the Marketing Team and driving the day-to-day execution of Branch Marketing plans. Job duties will vary upon assignment but may include: Implement and track marketing initiatives for branch locations while ensuring deadlines and deliverables are met. Field and prioritize marketing...

  • Branch Manager

    1 month ago

    Columbia, United States TopBuild Full time

    Branch Manager page is loaded **Branch Manager** **Branch Manager** locationsColumbia, TN time typeFull time posted onPosted 30+ Days Ago job requisition idR-106107 **We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, youll be proud to be a part of a company known for...

  • Branch Manager

    2 weeks ago

    Columbia, United States TopBuild Full time

    Branch Manager page is loaded **Branch Manager** **Branch Manager** locationsColumbia, TN time typeFull time posted onPosted 30+ Days Ago job requisition idR-106107 **We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, youll be proud to be a part of a company known for...

  • Branch Manager

    1 month ago

    Columbia, United States OneMain Financial Full time

    BRANCH MANAGER PUT YOUR CAREER IN MOTION AS A BRANCH MANAGER As a OneMain Branch Manager, you will create an outstanding environment—a place where people enjoy coming to work and making a positive impact in the community. You will lead by example, empowering their team to offer loan products that meet our customers’ needs.   Your success will be...

  • Branch Manager

    2 months ago

    Columbia, United States OneMain Financial Full time

    BRANCH MANAGER PUT YOUR CAREER IN MOTION AS A BRANCH MANAGER As a OneMain Branch Manager, you will create an outstanding environment-a place where people enjoy coming to work and making a positive impact in the community. You will lead by example, empowering their team to offer loan products that meet our customers' needs. Your success will be based on your...

  • Branch Manager

    2 weeks ago

    Columbia, United States OneMain Financial Full time

    BRANCH MANAGER  PUT YOUR CAREER IN MOTION AS A BRANCH MANAGER  As a OneMain Branch Manager, you will create an outstanding environment—a place where people enjoy coming to work and making a positive impact in the community. You will lead by example, empowering their team to offer loan products that meet our customers’ needs.   Your success will be...

  • Branch Manager

    2 weeks ago

    Columbia, South Carolina, United States Motion Industries Full time

    Columbia, SC, USAFull time R24_ SUMMARY:Hydraulic Supply Company (HSC), a division of Motion, is seeking a Branch Manager to lead, develop, and drive a key support branch in the Retail and Service business segment of HSC. This is an opportunity for a motivated and talented candidate to grow with a great team and a very successful company.JOB DUTIES:• Lead...

  • Branch Manager

    3 weeks ago

    Columbia, South Carolina, United States Motion Industries Full time

    Columbia, SC, USAFull time R24_ SUMMARY:Hydraulic Supply Company (HSC), a division of Motion, is seeking a Branch Manager to lead, develop, and drive a key support branch in the Retail and Service business segment of HSC. This is an opportunity for a motivated and talented candidate to grow with a great team and a very successful company.JOB DUTIES:• Lead...

  • Manager, Branch

    3 weeks ago

    Columbia, United States AdaptHealth LLC Full time

    AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply,...

  • Branch Manager

    3 weeks ago

    Columbia, United States OneMain Financial Full time

    PUT YOUR CAREER IN MOTION AS A BRANCH MANAGER As a OneMain Branch Manager, you will create an outstanding environment—a place where people enjoy coming to work and making a positive impact in the community. You will lead by example, empowering their team to offer loan products that meet our customers’ needs. Your success will be based on your teams’...

  • Branch Manager

    2 weeks ago

    Columbia, United States OneMain Financial Full time

    PUT YOUR CAREER IN MOTION AS A BRANCH MANAGER As a OneMain Branch Manager, you will create an outstanding environment—a place where people enjoy coming to work and making a positive impact in the community. You will lead by example, empowering their team to offer loan products that meet our customers’ needs. Your success will be based on your teams’...

  • Branch Manager In Training

    3 weeks ago

    Columbia, United States Advance America Cash Advance Full time

    The Branch Manager in Training (BMIT) position is a performance-based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations. Job responsibilities are Branch Manager, Manager in Training, Customer Experience, Sales Manager, Training, Operations, Business...

  • Branch Manager

    2 months ago

    West Columbia, United States Ameris Bank Full time

    ** Branch Manager** **Job Category****:** Branch Banking **Requisition Number****:** BRANC003095 Showing 1 location **Job Details** **Description** Ameris Bank is a high-performing community bank providing an exceptional customer experience with well trained, empowered employees. At Ameris, we look outside conventional wisdom and processes to find new...

  • Branch Manager

    2 weeks ago

    West Columbia, United States Ameris Bank Full time

    ** Branch Manager** **Job Category****:** Branch Banking **Requisition Number****:** BRANC003095 Showing 1 location **Job Details** **Description** Ameris Bank is a high-performing community bank providing an exceptional customer experience with well trained, empowered employees. At Ameris, we look outside conventional wisdom and processes to find new...

  • Branch Manager

    2 weeks ago

    Columbia, United States OneMain (Formerly Springleaf & OneMain Financials). Full time

    As a OneMain Branch Manager, you will create an outstanding environment-a place where people enjoy coming to work and making a positive impact in the community. You will lead by example, empowering their team to offer loan products that meet our customers' needs. Your success will be based on your teams' performance. You will be a coach training the team to...

  • Branch Manager

    3 weeks ago

    West Columbia, United States Alpha Omega Construction Group Inc. Full time

    Job Details Job Location Columbia SC - Columbia, SC Position Type Full Time Education Level 2 Year Degree Job Shift Day Job Category Construction Description Job Summary: The Branch Manager oversees all aspects of work in our Columbia, SC branch, including but not limited to daily activities, production schedule, safety, operations and fiscal management. In...

  • Branch Manager

    2 weeks ago

    West Columbia, United States Alpha Omega Construction Group Inc. Full time

    Job Details Job Location Columbia SC - Columbia, SC Position Type Full Time Education Level 2 Year Degree Job Shift Day Job Category Construction Description Job Summary: The Branch Manager oversees all aspects of work in our Columbia, SC branch, including but not limited to daily activities, production schedule, safety, operations and fiscal management. In...

  • Branch Manager

    3 weeks ago

    West Columbia, United States Mariner Finance Full time

    We are looking for a seasoned consumer finance professional to be our next Branch Manager. If you are someone who is looking to build meaningful relationships by leading a collaborative team where goal achievement and providing superior customer service are of the utmost importance, then Mariner Finance is the organization for you. Apply to join our...

  • Branch Manager

    3 weeks ago

    West Columbia, United States The Ware Group Full time

    Job Description Job Description Essential Job Function Manages the Customer Experience Ensures customers receive prompt, professional service both in person and over the phone by establishing standards and monitoring quality on a daily basis. Works directly with customers during peak business periods, or with key customer accounts. Works in conjunction with...

  • Branch Manager

    2 weeks ago

    West Columbia, United States The Ware Group Full time

    Job Description Job Description Essential Job Function Manages the Customer Experience Ensures customers receive prompt, professional service both in person and over the phone by establishing standards and monitoring quality on a daily basis. Works directly with customers during peak business periods, or with key customer accounts. Works in conjunction with...