Working Manager in Water Mitigation Mold and Odor

1 month ago

Canonsburg, United States Green Home Solutions of Chicago West Suburbs Full time
Job DescriptionJob DescriptionAre you a self-starter who exceeds customer service expectations? We would love to have you become a respected member of our team You will drive service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability. As a valuable technician, you will also apply yourself to enhance client trust, build rapport, and drive yourself and your team to meet annual goals. If you want a career where your direct influence and opinions matter, then consider working for us. You will experience the excitement of fostering team unity as you work in close collaboration with management and fellow team members to create positive working relationships and helping impact the health of the people we serve.

Responsibilities
  • Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency.
  • Manage all testing, remediation and services to ensure proper processes.
  • Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers.
  • Collaborate with team and share information across the organization to build positive relationships with clients and coworkers.
  • Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols.
  • Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements.
  • Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.
Qualifications & Skills
  • Technical degree or certification, or willingness to become certified in GHS Pittsburgh offered courses
  • Construction, Roofing, or Insulation service technicians or supervisors would be of benefit, but not necessary as we pay for training
  • Awareness of health and safety issues
  • Ability to adapt to work schedules and flexible shifts
  • Excellent customer service, communication and self-management skills
Compensation
  • $38,000 to $48,000 per year
Benefits
  • Access to major medical
  • 401K
  • Paid training
  • Signing Bonus: $1,000

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