Member Experience Agent Weekdays

4 weeks ago

Nashville, United States QNTM Fit Life Full time
Job DescriptionJob DescriptionMember Experience Agent (Weekdays)

*Signing Bonus* + **Retention Bonus (60 Days)**

Overview

The Member Experience Agent is the face of the gym and one of our most important positions. The MXA is the first person a member or guest sees when they enter the gym, and the last person they see when they leave. Greeting existing and prospective members quickly and with a smile and warm friendly attitude as they enter the facility is extremely important. We want them to know we are happy they are here. The MXA is responsible for quickly and efficiently assisting the member or guest to ensure that their needs are met quickly and efficiently and that they have a pleasant and satisfying experience. Top notch customer service is key for the MXA, as anything less is unacceptable. The MXA is responsible for many tasks and duties inside the gym. A list of those duties, responsibilities and expectations is provided and the MXA is he/she is accountable to them.

Duties

  • Meet & greet anyone who enters the gym quickly and professionally with a friendly attitude and a smile.
  • Immediately approach any member or guest so that you can quickly and efficiently assist them with whatever it is they need.
  • Having a clear understanding of all classes and services QNTM Fit Life offers to answer any questions that members/visitors may have.
  • Answer the phone in 3 rings or less with a friendly attitude, using the script provided. Handle the call efficiently and professionally or transfer the call to the appropriate staff members.
  • Performing various administrative tasks such as filing agreements and consent forms, taking past due payments, updating billing or contact info, etc.
  • Cleaning tasks, locker room checks, stocking inventory, ringing up POS sales, balancing the cash drawer at the end of the shift, etc.
  • Ensuring all QNTM policies and procedures are adhered to and that members and fellow staff members are adhering to all policies and procedures as well.
Candidate Requirements

  • This highly motivated, detail-oriented individual should possess excellent customer service skills and the ability to communicate effectively with both members, guests and staff.
  • Must be able to work weekend mornings and/or evenings.
  • This candidate should have a passion for fitness and helping others.
  • Must be able to learn policies and procedures quickly and follow instructions.
  • The ability to work in a fast paced, high volume environment and the ability to multi task is a must.
  • Basic math & verbal skills, understanding of basic accounting principles, cash processing procedures, inventory management, etc. are required.
  • Computer skills and efficient typing ability required.
Reporting

This position reports directly to the Operations Manager.

Education

High School Diploma and / or some college preferred.

Certifications

Current CPR & AED Certification is required.

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