Dispatch Specialist

As a Dispatch Specialist you will answer requests (calls and/or emails) for medical equipment and enter them into the systems.

RESPONSIBILITIES:

• Provide exceptional customer service to customers, patients, drivers, and operations associates
• Take orders/requests and dispatch the appropriate resources following policies and procedures
• Enter patient/customer information into software systems and maintain accurate records
• Ensure information entered from hospice groups is complete and accurate; obtain any missing data
• Update operations dispatch board
• Set up ETA's on deliveries and pickups and ensure scheduled deliveries are handled in a coordinated and timely manner.
• Upsell extra equipment to create efficiencies
• Assist with inventory and share knowledge of stock and equipment transfers
• Recommend changes to improve service, better clarify policies or procedures and any other matters that may occur as appropriate.
• Miscellaneous office projects and other duties as assigned

REQUIREMENTS:

• Associates degree or equivalent experience
• Excellent verbal, written, and interpersonal communications skills required
• Working knowledge of MS Office Suite (e.g. Word, Excel, Outlook)
• Attention to detail and accuracy
• Strong analytical and problem-solving skills
• Ability to work independently and within a team
• The ability to multi-task and prioritize

WHY HELGET?

Helget Home Care and Capital Medical are Nebraska based Durable Medical Equipment companies with over 50 years of experience serving Nebraska, Western Iowa, Kansas, and Missouri. We are committed to providing the highest level of care to our surrounding communities and are a preferred provider for over 300 health insurance carriers. Our mission is to be the first choice for quality medical products and services. We offer competitive compensation, health/dental/vision insurance, 401K with employer match, paid holidays, PTO, and more.

WHAT DO WE VALUE?

Commitment & Dedication, Honesty & Integrity, Team & Service to Others, Life Balance, Continuous Improvement