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Call Support Represensative

3 months ago

Beltsville, United States Buckner Energy LLC Full time
Job DescriptionJob Description

Buckner Energy LLC is a leading electrical/electronic manufacturing company in the industry. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Call Support Representative. As a Call Support Representative, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries to ensure customer satisfaction.


Responsibilities
  • Handle incoming customer calls and efficiently resolve inquiries and issues
  • Provide product information, pricing, and availability to customers
  • Process orders and ensure timely and accurate entry
  • Escalate complex issues to appropriate departments for further resolution
  • Maintain accurate customer records and update information as required
  • Collaborate with internal teams to address customer concerns and improve processes
  • Follow up with customer inquiries not immediately resolved to ensure complete customer satisfaction

Requirements

  • High school diploma or equivalent
  • Proven experience in customer service or call center environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving ability and attention to detail
  • Proficient in computer applications and data entry
  • Ability to work independently and within a team
  • Flexibility to work in a fast-paced and dynamic environment

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Wellness Resources
  • Stock Option Plan