![Billshark](https://media.trabajo.org/img/noimg.jpg)
Customer Service Supervisor
3 weeks ago
If you're looking for a fun, start-up opportunity where you get to help people every day, look no further
Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work" We were featured on the NBC Nightly News with Lester Holt (April, 2017) and won the HubSpot 2016 Inbound Pitch-Off against hundreds of other start-ups. We have also been highlighted on The Today Show, in The Washington Post, on Fox News, and on The Dave Ramsey Show We also signed a deal with Shark Tank’s biggest Shark, Mark Cuban
We're growing and looking to add more Sharks to the Tank so we can continue to "WOW" our customers with exceptional service. We will give you all the tools you need to succeed in this role and you will have fun while you’re doing it.
As the Customer Service Supervisor you will be responsible for Supervising a Team of Customer Service Representatives. You will be expected to meet all internal and external SLAs (direct and partner), create and maintain a great team culture and constantly look for ways to improve the customer experience and automate processes for efficiency.
Responsibilities:
- Perform forecasting for proper staffing recommendations
- Assist agents with difficult customers
- Review ticket responses to ensure agents are appropriately answering customer questions/complaints within our SLA response times and in a proper manner
- Maintain NPS and CSAT, ensuring an amazing customer experience
- Report monthly on ticket trends to ensure a thorough understanding of all customer issues. Report upwards any deviations in trends or new issues/problems
- Continuously look for ways to improve all Customer Service processes to be more efficient and/or automated
- Keep updated customer journey flows and screenshots of both our direct flows as well as all partner flows
- Ensure communication with Customer service reps and Sharks is clear, polite, and professional. Work tirelessly to help other teams love your team
- Manage our business reputation in our reputation management platform
- Acknowledge and Reply to all customer complaints and concerns (Google, BBB, etc..)
- Manage all customer billing complaints, refunds, disputes, etc..
About you:
- Positive friendly attitude, able to deal with stressful situations, with and even-temper and pleasant demeanor
- Variety of activities Multiple projects occurring simultaneously Multi-tasking Sense of urgency for goal achievement Fast-paced environment
- People/relationships focus Team building Inspire, motivate others, and engage their commitment
- Involve others in decision-making process Cooperative, collaborative decision-making Must assume responsibility for risk
- Extroverted, warm, enthusiastic, empathetic Stimulating communicator Persuasive “selling” style Collaborative approach
- Leadership based on ability to motivate others
- Strong commitment to results
- Delegate authority readily
- Experience with Google Suite and general technical capabilities
Powered by JazzHR
5HOych4JGT
-
Route Supervisor
3 weeks ago
Hopkinton, United States General Linen + Uniform Service Full timeJob DescriptionJob DescriptionUnder direct supervision of the District Manager, the Route Supervisor will assist in the supervision and development of Route Managers (Drivers) and maintain an organized workforce while coordinating team efforts. Support R.M.s by covering routes for PTO, all the while providing quality service to each customer while...
-
Customer Service Representative
5 days ago
Hopkinton, Massachusetts, United States BILLSHARK Full timeJob Description: We're seeking a highly motivated and results-driven Negotiation Specialist to join our team. If you're a customer-focused and strategic thinker looking to accelerate your career, we want to hear from you Key Responsibilities: Drive customer savings through outbound negotiations with top providers (Comcast, AT&T, Verizon, etc.) Develop and...
-
Customer Service Representative
1 month ago
Hopkinton, United States Billshark Full timeJob DescriptionJob DescriptionJob Description:We're seeking a highly motivated and results-driven Negotiation Specialist to join our team. If you're a customer-focused and strategic thinker looking to accelerate your career, we want to hear from you!Key Responsibilities:Drive customer savings through outbound negotiations with top providers (Comcast,...
-
Customer Service Representative
3 weeks ago
Hopkinton, United States Billshark Full timeJob DescriptionJob DescriptionJob Description:We're seeking a highly motivated and results-driven Negotiation Specialist to join our team. If you're a customer-focused and strategic thinker looking to accelerate your career, we want to hear from you!Key Responsibilities:Drive customer savings through outbound negotiations with top providers (Comcast,...
-
Dispatch/customer Service
6 days ago
Hopkinton, United States Able Limousine Full timeAre you a problem-solver? Do you love a good puzzle? Thrive on providing great customer service in an office environment surrounded by great people? We’ve got just the place for you! Able Limousine is a premier chauffeured transportation provider, built on a foundation of lasting relationships with clients, team members, and vendors to provide...
-
Distribution Supervisor
3 days ago
Hopkinton, United States McLane Company Inc Full timeBeginning of the main content section.Return to the home pagePrintable FormatJob Description - Distribution Supervisor (2401803) Job Description Distribution Supervisor-(2401803) Description This position is responsible for establishing and maintaining successful operations of an assigned area, department, or shift of the warehouse/distribution...
-
District Manager
3 weeks ago
Hopkinton, United States General Linen + Uniform Service Full timeJob DescriptionJob DescriptionDistrict ManagerMEDescriptionJob Duties: The District Manager (DM) will be accountable for all aspects of performance in the operation of their assigned routes. The DM will lead and direct a team of Route Supervisors and Route Service Representatives in all aspects related to the performance of their duties. The DM will provide...
-
Assistant Customer Service Team Lead
2 months ago
Hopkinton, United States Price Chopper, Market 32 & Market Bistro Full timeResponsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle ret Customer Service, Front End, Team Lead, Lead, Service Manager, Assistant, Retail, Grocery
-
Assistant Customer Service Team Lead
4 weeks ago
Hopkinton, United States Price Chopper Full timeSalary: $16.50- $22.25 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and...
-
Assistant Customer Service Team Lead
3 weeks ago
Hopkinton, United States Price Chopper Full timeSalary: $16.50- $22.25 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and...
-
Wholesale Operations Supervisor
4 weeks ago
Hopkinton, United States Weston Nurseries Full timePrimary Responsibilities: Staffing Responsibilities: Develop staff by defining job roles, goals, accountability and expectations. Develop annual budget for staff that will support the plan to grow sales and number of active customers through better presentation and service to customers. Hire and onboard people, conduct performance reviews, promote people,...
-
Custom Applicator
4 weeks ago
Hopkinton, Massachusetts, United States Nutrien Full timeAt Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien Ag Solutions is the retail division of NutrienTM, the largest crop inputs company in the world. As part of our collective mission of Feeding the Future,...
-
Custom Applicator
3 weeks ago
Hopkinton, Massachusetts, United States Nutrien Full timeAt Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien Ag Solutions is the retail division of NutrienTM, the largest crop inputs company in the world. As part of our collective mission of Feeding the Future,...
-
Custom Applicator
3 weeks ago
Hopkinton, United States Nutrien Full timeAt Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien Ag Solutions is the retail division of Nutrien™, the largest crop inputs company in the world. As part of our collective mission of...
-
Linen Delivery Driver
4 weeks ago
Hopkinton, United States General Linen + Uniform Service Full timeJob DescriptionJob DescriptionGeneral Linen Service is a leading provider of Food & Beverage and Healthcare textile services. We are looking for a Route Driver to come onboard and join our energetic and growing team. $1000 at sign-on and $1000 after 90 days of employment PRINCIPAL DUTIES AND RESPONSIBILITIES: With the job...
-
Linen Delivery Driver
3 weeks ago
Hopkinton, United States General Linen + Uniform Service Full timeJob DescriptionJob DescriptionGeneral Linen Service is a leading provider of Food & Beverage and Healthcare textile services. We are looking for a Route Driver to come onboard and join our energetic and growing team. $1000 at sign-on and $1000 after 90 days of employment PRINCIPAL DUTIES AND RESPONSIBILITIES: With the job...
-
Linen Delivery Driver
1 month ago
Hopkinton, United States General Linen + Uniform Service Full timeJob DescriptionJob DescriptionGeneral Linen Service is a leading provider of Food & Beverage and Healthcare textile services. We are looking for a Route Driver to come onboard and join our energetic and growing team. $1000 at sign-on and $1000 after 90 days of employment PRINCIPAL DUTIES AND RESPONSIBILITIES: With the job...
-
Flex Merchandiser
2 weeks ago
Hopkinton, United States Drive Line Service Full timeFlex Merchandiser Date Posted: 06/01/2024 Apply Employee Type: Part Time Location: HOPKINTON, NY Pay Rate: $16.50 Date Posted: 06/01/2024 Job ID: 153114 Job Description Retail Merchandisers Needed! Earn $16.50 / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...
-
Catering Services Worker
4 weeks ago
Hopkinton, Massachusetts, United States Aramark Full timeJob DescriptionThe Catering Services Worker supports the event operations team in running successful catering orders and events within the location. The Catering Services Worker supports and carries out event set up, transporting equipment, food, or other supplies to the event location, serving guests during the event, and breaking down/ cleaning up after...
-
Catering Services Worker
3 weeks ago
Hopkinton, Massachusetts, United States Aramark Full timeJob DescriptionThe Catering Services Worker supports the event operations team in running successful catering orders and events within the location. The Catering Services Worker supports and carries out event set up, transporting equipment, food, or other supplies to the event location, serving guests during the event, and breaking down/ cleaning up after...