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Systems Support Engineer

3 months ago

Mason, United States MBS Pro Staffing Full time
Job DescriptionJob DescriptionMBS is hiring Systems Support Engineer in Mason, OH. This position is a full-time, contract to hire opportunity. FULL JOB DESCRIPTIONPRINCIPAL DUTIES & RESPONSIBILITIES
  • Configure, install and support developed cell controller software and Microsoft Windows PC computing hardware at customer locations.
  • Provide technical support to resolve cell controller system problems both on site and by phone for all existing installations.
  • Ability to understand complex automated production systems and make suggestions for changes and improvements as may be needed through field activities, installation experiences and observations.
  • Perform detailed testing and debug of new and revised cell controller system software versions prior to field release as well as after release.
  • Provide professional and technical assistance to sales engineers, regional managers, and distributors in answering customer questions and providing cell controller system software demonstrations as necessary.
  • Develop, document, and maintain cell controller system configurations and installation documents following the “MAP” procedures.
  • Perform cell controller system software training both in the office and at the customer location as required.
  • Provide pre-installation customer support of future system installations. This includes hosting meetings with the customer for the purpose of detailing the cell controller system software capabilities and configuration per the customer’s requirements.
REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Understanding of products and services including experience in Fanuc CNC controls
  • Considerable experience with Microsoft Windows O/S platforms (i.e. Windows XP Professional)
  • Experience in TCP/IP networking and Serial (RS232C) communication protocols
  • Capable of executing tasks and projects with limited supervision
  • Exceptional phone support and software/hardware troubleshooting skills
  • Proficient in Microsoft Word, Excel, Access, and PowerPoint
  • Ability to work with a variety of functions within the business, including sales, service, and engineering
  • Experience with Structured Query Language (SQL), Visual Basic, HTML, C, .Net
  • Effective verbal and written communication skills
  • A 2-year associate's degree in an engineering discipline or equivalent work experience is required. A 4-year degree in an Engineering discipline is preferred. Experience in a Horizontal CNC Machining Center environment and automated systems would be a plus.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ABOUT THE KABLE GROUPFor over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need, or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time.At the Kable Group, we do not just accept diversity — we celebrate it, we support it, and we thrive on it. Read our full diversity statement here.This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.