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Community Health Worker

1 month ago

Fresno, United States Universal Healthcare MSO LLC Full time
Job DescriptionJob DescriptionDescription:

Position Summary:

The Enhanced Care Management (ECM) Community Health Worker (CHW), under the supervision of the Case Management Supervisor, is responsible for providing outreach, education, and support through systematic coordination of services and comprehensive care management. individuals within the community to promote health and wellness. The CHW will act as a liaison between health services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. The CHW will also assist in reducing health disparities by addressing social determinants of health and advocating for the needs of the community. Using excellent communication skills, the CHW will provide services and coordination with members to ensure continuity of care across health and social service programs and community based and long term-support service (LTSS) programs. This position requires strong interpersonal and organizational skills to build rapport with members, coordinate referrals, and care amongst various healthcare providers and community services. The CHW will also work with the member’s multidisciplinary care team (MDT) supporting the member.


Work Location:

Onsite


Schedule:

Monday-Friday 8am-5pm


Compensation:

The initial pay range for this position upon employment commencement is expected to be between $46,800.00 and $54,995.20 annually, translating to $22.50 to $26.44 per hour. However, the base pay offered may be adjusted based on individualized factors, including the candidate's education, certifications, skills, and experience. We value exceptional talent and strive to provide competitive compensation packages tailored to attract and retain top candidates like yourself.



Job Duties and Responsibilities:

· Effectively manage and maintain a caseload of assigned ECM members.

· Conduct outreach and educational activities to promote health services and wellness programs in-person, via telephone call, and other means of communication.

· Deliver services to vulnerable and high-risk individuals, particularly those hard-to-reach and/or with social needs, in home and community-based settings.

· Draw upon lived experiences to provide advocacy, support and referral service to individuals assigned to their caseload.

· Conduct and interpret individual assessments to identify non-clinical needs and mitigate any barriers to resources and services.

· Improve access to health and human services for individuals through in-person interactions, telephone contacts, and coordination of referrals per protocols of program specific programming.

· Provide basic education regarding chronic health conditions and health promotion in a way that promotes understanding and self-management by the individual.

· Reinforce health literacy and educational messages using appropriate tools and supplies within scope of practice.

· Facilitate or conduct enrollment in available federal, state, and local programs to increase access to health care and support services. Examples include health coverage via the insurance marketplace, Medicaid, Medicare, social security benefits, food, and housing services.

· Serve as a liaison between providers and patients to facilitate communication and coordination of services. Coordinates and monitors services, including comprehensive tracking of members’ adherence in relation to care plan objectives per protocol.

· Educate community members on health topics, preventive care, and available health resources.

· Assist individuals with accessing healthcare services, including scheduling appointments, arranging transportation, and coordinating follow-up care.

· Provide support and advocacy to community members, helping them navigate healthcare systems and overcome barriers to care.

· Work collaboratively with healthcare providers, social services, and community organizations to coordinate care and services for individuals.

· Collect and document information on community needs, services provided, and outcomes achieved.

· Participate in community events and health fairs to promote wellness and connect with community members.

· Provide culturally competent care and respect the diverse backgrounds and needs of community members.

· Attend and participate in staff meetings, training sessions, and professional development activities.

· Contacts members at regular intervals per their acuity level and care plan needs.

· Completes member questionnaires or assessments, and consistently document care management activities and encounters in the CM System, per program protocol.

· Works collaboratively and assists clinical and social services Case Managers with care coordination, member follow-up, communication with appropriate agencies and preparation and distribution of documents and/or reports.

· Gather clinical information and assists with coordinating post-discharge services, including scheduling provider appointments, ensuring post-discharge referrals are received by the member, transportation to appointments is arranged, and members are aware of follow-care needs.

· Assist with training and orientation of new staff.

· Performs other duties as assigned.

Requirements:

Qualifications

· High School diploma or GED required.

· Possession of Community Health Workers (CHW) Certification.

· Minimum of 2 years of experience working in a healthcare or community health setting.

· Experience in a managed health care environment preferred (IPA, HMO, or Health Plan).

Knowledge and Skills

· Ability to respect the needs of members, support givers, team members, and others, and provide excellent customer service.

· Willingness to collaborate as part of a team with professionals at all levels to achieve goals and remove barriers to member health.

· Sensitivity to members' social, cultural, language, physical, and financial differences.

· Ability to work with members and influence behavior through negotiation of care goals and support of member self-management.

· Strong problem-solving skills and ability to identify issues and propose solutions.

· Ability to prioritize tasks based on changes in member situations and needs.

· Ability to work independently, organize, and prioritize multiple tasks throughout the day.

· Strong attention to detail and ability to be accurate, thorough, and persistent in problem-solving and task completion.

· Excellent verbal and written communication skills with the ability to communicate effectively with all levels of the organization and members.

· Proficiency in creating professional documents with proper grammar and punctuation.

· Ability to maintain professionalism and adapt to a changing environment.

· Ability to understand and communicate complex health and benefit information.

· Proficient in the use of common office technology, including electronic Case Management systems.

· Reliable in attendance and adherence to work schedule and business dress code.

· Ability to always maintain strict confidentiality.