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Boathouse Crew Member
3 months ago
Title:
Kayak Pittsburgh Boathouse Crew Member
Reports to:
Kayak Pittsburgh Management
Location:
Kayak Pittsburgh Downtown
Downtown
Hours:
Seasonal part-time (approximately 20-30 hours/week April through October)
Wage:
$12.00/hour
Inspire. Educate. Equip.
We remove barriers and create access to outdoor experiences.
POSITION SUMMARY
Boathouse Crew Members are employees who assist in fast-paced customer service for the Venture Outdoors/Kayak Pittsburgh rental locations, generally open from May-September. During daily operations Crew Members will manage the front desk, checking customers in and out while managing reservations, phone calls, and any other customer inquiries. Crew Members can also expect to occasionally work away from the desk at the materials distribution area of the operation, providing safety talks and paddling instructions to arriving customers. Kayak Pittsburgh operates with both Desk Crew Members and Dock Crew Members. Candidates are encouraged to notify Management if they are interested in working in both roles. *Work at more than one Kayak Pittsburgh location is also permitted. There is no need to submit multiple applications.
DUTIES AND RESPONSIBILITIES
Greet arriving customers as they check in for their rental of non-motorized watercraft
Responsibly operate point of sale system including the management of reservations and the secure processing of payments and payment information for multiple types of transactions
Provide information about rentals, Downtown Pittsburgh, and Venture Outdoors to the public
Monitor and answer the Kayak Pittsburgh phone throughout the day
Fit customers with proper paddling equipment while conveying safety and paddling instructions to participants before they head to the dock
Ensure participants’ safety and complete satisfaction
Clean rental facilities and materials
Learn and follow all Venture Outdoors policies and guidelines
Attend biweekly staff meetings facilitated by Kayak Pittsburgh management
QUALIFICATIONS
We recognize that all experience is unique and not always in a professional setting. Outdoor experience obtained recreationally or through volunteer opportunities is valid.
Ability to work in a team environment
Willingness to be flexible with work schedules
Previous customer service experience is preferred but not required
Ability to act in a professional and courteous manner at all times
REQUIREMENTS
At least 16 years of age, no maximum age
Applicants under 18 years of age must provide legal work permit
Obtain PA State Act 34/151 Background Clearances
Must acquire prior to employment
A finding on the criminal background clearances is not automatic disqualification, but rather a conversation starter
Must be available to work on evenings, holidays and weekends
Must complete mandatory onboarding trainings
A portion of these trainings can be completed virtually
These trainings are completed after hiring and are paid trainings
Must have reliable transportation to and from work sites
SKILLS YOU WILL ACQUIRE AND USE ON THE JOB
Customer service experience
Public speaking experience
Client needs assessment
Point of Sale/Registration software experience
General work experience
HOW TO APPLY
Use the following link or scan QR code at the bottom of the Job Description to submit an application: www.ventureoutdoors.org/about/employment-opportunities/
Venture Outdoors is an equal opportunity employer committed to diversity, equity, and inclusion.
VENTURE OUTDOORS STAFF EQUITY STATEMENT
We commit to the equitable treatment of our colleagues, participants, and community members by valuing their rights, dignity, voice, and expression.
We welcome and respect the diversity of individuality such as race, sex, gender identity, ability, culture, and religion.
We recognize the human right for all individuals to be respected and accepted without bias.
We commit to an organizational responsibility to build individual and community respect, dignity, fairness, care, and equality.
We strive to understand the role our system plays in perpetuating exclusion, and to address the dynamics that support it.
We understand that accountability is mutual and reciprocal in order to continually learn and improve.
We believe that Diversity, Equity, and Inclusion extends beyond the workplace and encourage all to continue personal development alongside the organization.
We require organizational staff and participants to encourage a culture of belonging and consider the entire experience and the ecosystem that supports.
We will not tolerate explicit and implicit forms of racism, sexism, classism, xenophobia, ageism, and/or ableism.
We will not accept the use of racial or gender biases and require staff to implement inclusionary practices within their duties and program design.
Please follow this QR code to submit an application
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