Courtesy Patrol Agent

3 weeks ago


Bedford, United States ADASTAFF Full time
Job DescriptionJob DescriptionClient Company OverviewOur client is the second largest airline hub in the world and is the third busiest airport in the world when measuring by aircraft movements. This is the main airport serving Dallas-Fort Worth metroplex area. As a contracted staffing firm for the DFW Intl. Airport, we are seeking long term associates to work in the Parking Business Unit, providing world-class customer service as a Guest Experience associate.Job Site Location:Fort Worth, Texas 76131Pay Rate:$16.50 Per HourSchedule:Must be flexible to work any shift; weekends and overnightsOvertime Available?UnknownCOVID-19 Precautions:Please Ask Your Staffing SpecialistJob Type:TemporaryJob Summary:
  • Willingly provide assistance to Airport patrons by transporting customers to their vehicles located in terminal parking or remote parking lots when requested.
  • Willingly provide assistance to Airport patrons by loading and unloading luggage.
  • Maintain general cleanliness of the parking garage and stairwells by picking up and removing debris, broken glass, etc.
  • Willingly perform minor vehicle repairs such as inflating tires and jump starting batteries.
  • Calls for wrecker service upon patrons request
  • Communicates with Airport patrons by answering questions, giving directions, offering area maps and offering literature to promote owner city events.
  • Coordinates with DPS and Energy, Transportation & Asset Management department for assistance with public safety problems/issues and facility needs such as sweeping, replacing light bulbs in terminal parking structures
  • Inspects parking area for cleanliness and maintenance needs. Removes debris such as paper, cans, and bottles from the garage area.
  • Provides assistance to ensure patron safety and operational excellence during emergency situations.
Required Skills/Abilities:
  • Ability to work flexible hours and rotating shift assignments
  • Ability to understand and follow oral and written instructions
  • Ability to prepare and maintain routine records and reports
  • Ability to think and act quickly in emergencies
  • Ability to communicate clearly using a two-way radio and mobile telephone
  • Ability to maintain effective working relationships with other departments
  • Skill in managing customer care during difficult or challenging situations. Public relations problems
  • Ability to drive an electric cart and/or mini-van
  • Ability to pass a medical examination
  • Must have good private driving record, defined as: (a) no more than two (2) convictions of moving violations in the last 36 months and (b) no DWI convictions in the last 60 months.
  • One (1) year of experience in a position requiring extensive public contact
  • Possession of a valid class C driver's license
  • Must be 21 years old
Education and Experience: Completion of high school curriculum or equivalent

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