BDC Representative

Healdsburg Chevrolet is seeking a highly motivated and customer-oriented BDC Representative to join our team. As a BDC Representative, you will serve as the first point of contact for potential customers, connecting with them through various communication channels, including phone, email, and online inquiries. If you have excellent communication skills, a passion for providing exceptional customer service, and a knack for engaging with customers, we encourage you to apply for this important role in our dealership.

Key Responsibilities:

1. Customer Engagement:

   • Respond promptly and professionally to customer inquiries received through phone calls, emails, website forms, and chat services.
   • Engage with potential customers to understand their automotive needs, answer their questions, and provide information on available vehicles and services.

2. Lead Management:

   • Manage and maintain customer databases and lead tracking systems.
   • Track and follow up on customer inquiries, ensuring timely responses and accurate record-keeping.

3. Appointment Scheduling:

   • Schedule appointments for customers to visit the dealership, test drive vehicles, or meet with sales representatives.
   • Coordinate with the sales team to ensure seamless customer transitions.

4. Customer Education:

   • Provide information on dealership promotions, financing options, and special offers to customers.
   • Educate customers about the benefits of choosing Healdsburg Chevrolet for their automotive needs.

5. Sales Support:

   • Assist in the sales process by identifying and nurturing potential leads and forwarding them to sales representatives.
   • Collaborate with sales and marketing teams to align customer outreach efforts.

6. Reporting and Analytics:

   • Generate reports on customer interactions and lead conversion rates.
   • Monitor and analyze the effectiveness of BDC strategies and recommend improvements.

Requirements:

• Previous experience in a BDC or customer service role is preferred but not mandatory. Training will be provided.
• Exceptional communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) software and other customer engagement tools.
• Strong organizational and multitasking abilities.
• A customer-focused attitude and a genuine desire to assist customers in their automotive journey.

Why Join Healdsburg Chevrolet:

• Competitive compensation and performance-based incentives.
• Opportunities for career growth and advancement within the automotive industry.
• A supportive and collaborative team environment.
• Excellent benefits, including health insurance, retirement plans, and employee discounts.

If you are a motivated and customer-oriented individual with strong communication skills and a desire to help potential customers discover their ideal vehicle, we encourage you to apply for the BDC Representative position at Healdsburg Chevrolet. Join our team and be part of our mission to provide exceptional customer service and assist customers in finding the perfect automotive solutions.

To apply, please submit your resume and a cover letter expressing your interest in the position, your relevant experience, and your customer service philosophy.

Healdsburg Chevrolet is an equal opportunity employer, and we welcome applications from candidates of all backgrounds and experiences.