Patient Advocate

7 days ago

Boca Raton, United States South Florida Institute for Reproductive Full time
Job DescriptionJob Description

Our friendly, welcoming Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.

Hours: 7:00am - 4:00pm or occasionally later, depending on workload.

Essential Responsibilities:

  • Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.
  • Performs other duties/special projects and tasks as assigned

Education:

  • High School Diploma or equivalent required; Bachelor's degree preferred
  • One or more years of experience in an administrative medical office required
  • Experience with Electronic Medical Record (EMR) system strongly preferred
  • Bilingual (Spanish) a PLUS

*The Prelude Network is part of Inception Fertility, a family of patient-centered, tech-enabled brands that together seek to redefine the fertility patient experience. At Inception, we touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.

What we offer you

  • Outstanding benefits including health, vision and dental packages, including HSA/FSA, Life and Disability Insurance
  • We also have a no-cost medical, dental, and vision plan for employees.
  • 18 days of accrued PTO in addition to 11 paid holidays (1 float)
  • Fertility benefits
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Continuing Education Reimbursement
  • We provide a great, family work environment with internal growth opportunities

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