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Customer Service Representative

2 months ago

Spartanburg, United States IK Hofmann Full time
Job DescriptionJob Description

Summary

This position is responsible for estimating, quoting, obtaining tooling costs, placing customer orders based on communications from the customer and or sales force and for monitoring warehouse inventory and placing fulfillment orders so that product is available to meet customer needs. This position works closely with all departments in the development and maintenance of customer specifications and resolution of any customer specific or production / shipping issues or requirements relative to the products and services that we provide. This position may also be required to maintain customer specific spreadsheets and submit periodical information to the customer as required. The Customer Service Representative (CSR) possesses knowledge of commonly used concepts in the packaging industry and relies on instructions/ pre-established guidelines to perform specific job functions. Other job duties may be assigned to the CSR depending on customer base and specific requirements for both internal and external customers.


Essential Job Functions:

Handling of the Order Entry

  • Responsible for the accurate and timely order entry as well as editing of orders.
  • Responsible for estimating new items and following set ISO departmental procedures. This includes any required quotations to be sent to the customer and obtaining quotations from suppliers. Bid Packages may also be required to be completed as part of the estimating/ quotation process.
  • Monitor warehouse inventory on warehouse items and place orders that meet customer requirements and ensures inventory turns for financial performance of the company.
  • Responsible for comprehending and maintaining correct pricing, index levels, and contribution percentages.
  • Attends customer meetings and interacts with customers and sales force as needed and required.


Provides Sales Support

  • Respond to customer and sales inquiries in a timely and accurate manner.
  • Prepare correspondence and reports as required, this includes any required spreadsheets.
  • Provide product information to internal and external customers, as needed
  • Provide General Manager and / or Customer Excellence Manager with information needed for pricing guidelines.
  • Work with sales and customers on customer complaints. Works internally with QA to ensure proper notification and issuance of necessary paperwork for proper handling of credits. Issues return authorizations to shipping as needed and required.


Responds to Customer Needs

  • Resolve customer issues daily while working in a fast-paced work environment.
  • Continuously improve customer service and sales support activities.
  • Work with customers and production on customer owned items.
  • Comprehend and maintain pricing on all items to ensure proper invoicing.
  • Work with Accounts Receivable on all pricing and invoicing problems.
  • Coordinate and assist with customers' special projects.
  • Work with Quality Assurance on quality issues and supply feedback to customers, as needed and required.
  • Work with internal departments and make changes to customer specifications as needed


Schedule

Monday-Friday 8am-5pm / Starting at $18 an hour


To the extent permitted by law, passing consumer (drug screening and/or background check) report inquiries may be necessary for employment purposes.

ABOUT US

I.K. Hofmann, USA provides staffing and human resource services, Vendor Management and MSP Services to both domestic and international companies. Our services include temporary staffing, temporary to permanent placement, permanent placement, on-site administration, human resource management and workforce management. We specialize in staffing in manufacturing, engineering, production, warehouse, aviation, automotive, supply chain, logistics, and HR. As a ISO 9001 certified organization, I.K. Hofmann has built a reputation for delivering the highest levels of service and quality while staying true to the founder’s vision of being a staffing firm that cares about their people. Our parent company, I.K. Hofmann GmbH, is a privately held woman owned business founded in Germany in 1985 and today has more than 110 branch offices in Austria, the Czech Republic, Germany, UK, Italy, Slovakia, and the United States. We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Our differences make us thrive Must be eligible to work in the United States for any company without sponsorship.

By entering my mobile number and by submitting this application, I give my express written consent and agreement to receive text messages from, or on behalf of, I.K. Hofmann USA, Inc. at the mobile telephone number provided for employment or potential employment-related communications, notices, and updates, including via an automatic telephone dialing system. I further understand that my consent is not required. Standard message and data rates may apply. To opt-out of text messaging, reply STOP any time. For California residents, please see our Employee and Applicant Notice at Collection and Privacy Policy for additional California specific information here.

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