Practice Manager
3 weeks ago
Position Summary:
The Practice Manager is positive under pressure, has a passion for helping not only animals but also people and can offer an exceptional customer service experience. They have excellent communication, people skills and have the desire to promote and encourage those around them. This individual will monitor the purchasing for the hospital, analyze trends, and develop their staff.
The primary function and purpose of the Practice Manager is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, employee engagement and maximum productivity of the medical team. This includes management of staff, cost of goods sold (COGS), working with DVM staff to drive patient care, and delivering a positive client experience.
The Practice Manager collaborates with their Regional Operations Specialist and Veterinary Partner to build the hospital’s brand and grow the client base, all while focusing on pet and client satisfaction and maintaining a positive culture for staff and DVMs.
Responsibilities:
Daily
- Auditing and processing invoices to ensure pricing and billing is accurate.
- Ensure that calls are being made to clients that have missed their appointments or have not come in for an appointment in a regular cadence
- Review appointment schedules to determine staffing for the needs of the hospital by creating schedules in advance and evaluating volume trends.
- Verify client communication reminders are being delivered to our clients and that the messages being sent through the reminder system are being responded to accordingly.
- Completes daily reconciliation properly to ensure that the finance team has all required information.
- Verify all hospital email communications have been addressed and responded to timely and appropriately.
- Identify scheduling conflicts and formulate solutions to remove barriers in medical operations that would impede the doctors from providing exceptional patient care.
Weekly
- Analyze weekly trends and provide explanations for favorable/unfavorable results in revenue, visits, revenue per day, revenue per doctor day, visits per day, visits per doctor day, new clients, new clients per doctor day, staffing statistics, confirmation of tasks, and percentage to budget for a particular month.
- Oversee management of controlled substances using the tools and processes consistent with the DEA’s standards
- Manage and process payroll.
- Manage inventory and supplies based on hospital needs and patient volumes.
- Monitor Cost of Goods actual spend vs budget. • Review the discount report for trends or missing data.
- Administer hospital accounts receivable in accordance with expectations.
- Collaborate with your social media lead to create innovative posts on your Facebook page.
- Audit incoming and outgoing calls to ensure that client communications are meeting and exceeding expectations.
- Monitor patient volume to determine DVM success and opportunities.
Monthly
- Review the New Client Report to determine how many new clients we saw for the month
- Analyze your Fill Rate to look for trends by day and/or DVM.
- Close out the month in your PIMS in accordance with Finance guidelines.
- Create staffing schedules for DVMs and paraprofessionals two months in advance.
- Conduct monthly team meetings and email your Operation Specialist team notes and acknowledgements
- Facilitate one-on-one meetings with your staff and appropriately document the conversations.
Practice Managers are measured on the performance of the hospital in terms of growth in hospital performance: revenue, visits, new clients, client experience, patient compliance, staff development, and DVM performance. In addition, the Practice Manager needs to foster an inclusive and engaging environment while managing staffing and purchasing effectively.
- Create a positive culture
- Increase new clients, pet visits and weekly revenue
- Tasks and responsibilities completed as instructed
- Analyze and have a proactive course of action based on the needs of various identified trends
- Leverage tools and resources to problem solve or drive employee engagement
- Successful cross-hospital and departmental collaboration to drive performance
- Control inventory and spending while ensuring that the hospital needs are fulfilled at all times
Experience and Education Required/Preferred
- High school diploma is required. Bachelor’s degree preferred.
- 3-5 years of management experience required. Preferably in the veterinary or hospitality industry.
- Experience with Microsoft software required (MS Excel, MS Outlook, MS Word)
- Ability to travel occasionally is preferred.
Skills Required:
The Practice Manager must be able to analyze and problem solve based on business needs and trends. Have strong communication skills to drive DVM satisfaction, staff engagement, and client experience.
Specific skills include:
- Possess strong leadership qualities such as humility, empathy, vision, and time management
- Leverage emotional intelligence to communicate at the level of the DVM, staff, and/or client
- Ability to communicate effectively and proactively with various levels of personalities
- Demonstrate self-awareness, effective communication skills, and ability to course correct immediately
- Capacity to inspire and motivate others to drive results, and build dynamic, high performing teams
- Maintains a high level of accountability for staff and self
- Manage all aspects of the hospital including DVM, support staff, inventory, and budget to maintain or grow hospital profitability
- Complete all expected tasks, projects, admin and finance requirements by utilizing time management
- Use critical thinking to problem solve through thoughtful assessment to determine the best course of action
- Have a combination of the veterinary industry, financial acumen, and business knowledge, or the capacity to learn all these necessary components
- Maintain a level of positivity, professionalism, and flexibility though adversity and/or challenges
ORGANIZATIONAL RESPONSIBILITY STATEMENT
In addition to the job-specific responsibilities listed above, all employees are expected to support and model SynergyVet Core Value Principles: Speak Truth, Choose Positivity, Serve Well, One it, and Always better In addition, employees will be held accountable for knowledge and the practical application of these principles.
A culture where everyone can thrive
-
Practice Manager
3 weeks ago
Spartanburg, United States Hope Animal Hospital Full timeJob Description Job Description Description: Position Summary: The Practice Manager is positive under pressure, has a passion for helping not only animals but also people and can offer an exceptional customer service experience. They have excellent communication, people skills and have the desire to promote and encourage those around them. This individual...
-
Medical Practice Manager
1 week ago
Spartanburg, United States Spartanburg Nephrology Associates Full timeJob Overview: We are seeking a highly organized and experienced Practice Manager to oversee the daily operations of our medical practice. The Practice Manager will be responsible for managing administrative and clinical staff, ensuring compliance with regulations, and maintaining efficient office procedures. **Duties**: - Supervise and manage all aspects...
-
Spartanburg, United States Nordico Search LLC Full timeThe primary responsibility of the Senior Process Project Manager will be to oversee process design and management for Water projects across the company. This role involves guiding projects from conceptual planning through to the development of bid-ready documents. Key duties and responsibilities for this position include providing facility and equipment...
-
Spartanburg, United States Nordico Search LLC Full timeThe primary responsibility of the Senior Process Project Manager will be to oversee process design and management for Water projects across the company. This role involves guiding projects from conceptual planning through to the development of bid-ready documents. Key duties and responsibilities for this position include providing facility and equipment...
-
Spartanburg, United States The Curare Group Full timeDue to growth, our client is seeking a highly motivated, team oriented Pain Management physician for a full-time position in the beautiful state of North Carolina. In addition to great outdoor activities such as hiking, camping, rivers and lakes, you may also enjoy all the amenities of a larger metropolitan area just a short drive away. Very affordable...
-
Engineering Manager
4 weeks ago
Spartanburg, United States iMPact Business Group Full timeJob Description Our client in Spartanburg, SC is seeking a highly skilled Engineering Manager to lead our engineering team in the design, development, and production of automotive components. The successful candidate will be responsible for overseeing a team of engineers and providing technical guidance and support to ensure the highest level of quality and...
-
Dialysis Licensed Practical Nurse-LPN
3 weeks ago
Spartanburg, United States Dialysis Clinic, Inc. Full timeOverview Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states “the care of the patient is our reason for existence,” and our dedicated team embodies our sole purpose during every patient interaction. We seek...
-
Dialysis Licensed Practical Nurse-LPN
2 weeks ago
Spartanburg, United States Dialysis Clinic, Inc. Full timeOverview Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states “the care of the patient is our reason for existence,” and our dedicated team embodies our sole purpose during every patient interaction. We seek...
-
Licensed Practical Nurse
4 weeks ago
Spartanburg, United States Spartanburg Regional Medical Center Full time# # ###### $8,000 Sign-On Bonus LPNS # # # # Position Summary The Licensed Practical Nurse, under the direction of the Registered Nurse, provides direct age-specific care to selected residents and performs selected activities, utilizing the Resident Assessment Instrument and the Nursing process based on delegation by the Registered Nurse. Must be able to...
-
Licensed Practical Nurse
4 weeks ago
Spartanburg, United States Spartanburg Regional Medical Center Full time8,000# SIGN ON BONUS !! # # Position Summary The Licensed Practical Nurse, under the direction of the Registered Nurse, provides direct age-specific care to selected residents and performs selected activities, utilizing the Resident Assessment Instrument and the Nursing process based on delegation by the Registered Nurse. Must be able to provide and...
-
Licensed Practical Nurse
2 weeks ago
Spartanburg, United States Spartanburg Regional Medical Center Full time# # ###### $8,000 Sign-On Bonus LPNS # # # # Position Summary The Licensed Practical Nurse, under the direction of the Registered Nurse, provides direct age-specific care to selected residents and performs selected activities, utilizing the Resident Assessment Instrument and the Nursing process based on delegation by the Registered Nurse. Must be able to...
-
Licensed Practical Nurse
4 weeks ago
Spartanburg, United States Spartanburg Regional Healthcare System Full timeSummary 5,000 SIGN ON BONUS !! Position Summary The Licensed Practical Nurse, under the direction of the Registered Nurse, provides direct age-specific care to selected residents and performs selected activities, utilizing the Resident Assessment Instrument and the Nursing process based on delegation by the Registered Nurse. Must be able to...
-
Licensed Practical Nurse
2 weeks ago
Spartanburg, United States Spartanburg Regional Healthcare System Full timeSummary 5,000 SIGN ON BONUS !! Position Summary The Licensed Practical Nurse, under the direction of the Registered Nurse, provides direct age-specific care to selected residents and performs selected activities, utilizing the Resident Assessment Instrument and the Nursing process based on delegation by the Registered Nurse. Must be able to...
-
Route Manager
4 days ago
Spartanburg, United States Waste Management Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job Summary This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance...
-
Territory Manager
2 weeks ago
Spartanburg, United States Comfort Keepers of Spartanburg Full timeCompany DescriptionComfort Keepers provides personalized in-home care services for seniors and other adults in Spartanburg, SC. For over two decades, our clients and their families have trusted us to provide companionship services, in-home safety solutions, and support for independent living. We offer our services in assisted living homes, nursing homes,...
-
Territory Manager
2 weeks ago
Spartanburg, United States Comfort Keepers of Spartanburg Full timeCompany DescriptionComfort Keepers provides personalized in-home care services for seniors and other adults in Spartanburg, SC. For over two decades, our clients and their families have trusted us to provide companionship services, in-home safety solutions, and support for independent living. We offer our services in assisted living homes, nursing homes,...
-
Licensed Practical Nurse
6 days ago
Spartanburg, United States Adecco Medical & Science Full timeWe are seeking a Dedicated and Compassionate Licensed Practical Nurse (LPN) - Medical Support Specialist to join our client's team at their Plasma Center in Spartanburg, South Carolina. Pay- $29.00-$32.00/hr (DOE) Requirements Must have valid South Carolina LPN License BLS Bachelor's Degree preferred. Minimum of two years in a clinical or hospital setting...
-
Maintenance Manager
4 weeks ago
Spartanburg, United States Polydeck Full timeJob Purpose/Summary: As Maintenance Manager, you will be responsible for overseeing all aspects of maintenance operations within our manufacturing campus. This role requires strong leadership skills, technical expertise, and a proactive approach to ensure optimal performance and reliability of equipment while adhering to safety and quality standards....
-
Maintenance Manager
4 weeks ago
Spartanburg, United States Polydeck Full timeJob Purpose/Summary: As Maintenance Manager, you will be responsible for overseeing all aspects of maintenance operations within our manufacturing campus. This role requires strong leadership skills, technical expertise, and a proactive approach to ensure optimal performance and reliability of equipment while adhering to safety and quality standards....
-
Maintenance Manager
2 weeks ago
Spartanburg, United States Polydeck Full timeJob Purpose/Summary: As Maintenance Manager, you will be responsible for overseeing all aspects of maintenance operations within our manufacturing campus. This role requires strong leadership skills, technical expertise, and a proactive approach to ensure optimal performance and reliability of equipment while adhering to safety and quality standards....
