Assistant Service Technician

2 weeks ago

Stratford, United States Ring's End, Inc. Full time
Job DescriptionJob Description

Ring's End, Inc. is seeking a determined full-time Assistant Service Technician. This position earns a competitive pay and is eligible for great benefits, including traditional and Roth 401K, 3% 401K safe harbor company contribution along with profit sharing, various medical insurance plans, FSA & DCA, employee discounts on our products and materials, life/accidental death & dismemberment insurance, long & short-term disability, paid holidays, paid time off (PTO), employee assistance program, and a legal counseling program. If this opportunity sounds like the right job for you, keep reading


ABOUT RING'S END INC

We are a Connecticut-based lumber and building materials retailer serving Connecticut, South County, Rhode Island, and Westchester County, New York. We are a third-generation, family-run company with a rich history dating back to 1902. Guided by a tradition of service and a commitment to innovation, we are dedicated to becoming the premier resource in the building material industry for builders and remodelers, painting contractors, architects, and homeowners.

Our growth and success are due to our team of professionals. We employ the best team in the industry, ensuring we maintain a diverse and evolving work environment that values cooperation and teamwork. We look for innovation and continuous improvement in everything we do. We're looking for more to join us


DAY IN THE LIFE OF AN ASSISTANT SERVICE TECHNICIAN

The day begins with you helping the tech identify and load the service van with the parts needed for all the jobs scheduled by the service coordinator for that day. Upon arrival at the job site, you will be expected to follow the direction of the tech and anticipate the tools needed to complete the job safely and efficiently and to clean up the site upon completion. All jobsite garbage will be taken back to the warehouse and disposed of in the appropriate dumpsters. The service van will be cleaned and organized to prepare for the next day. The remainder of the day will consist of working on the computer to manage your emails, update job status in our "Vinyl" software program, and process service worksheets provided by the tech.


Position Requirements:

The incumbent must be flexible and adaptable to changes that rapidly occur. Being able to follow directions is critical to helping in the repair of various millwork. Must be able to communicate clearly and concisely both verbally and in writing with internal/external customers as well as vendors and vendor representatives. A familiarity with hand tools and how to use them is required in understanding how to repair doors and windows. Must be able to climb a ladder and work safely in high areas. Computer skills are required to look-up and order parts, enter information into proprietary software, as well as write and respond to email. Must be able to lift and carry heavy and/or bulky parts.

Duties Include:

  • Load and unload service vans.
  • Organize parts in storage areas and service vans and keep the entire shop area neat and clean.
  • Communicate with vendors to order parts.
  • Communicate with coworkers.
  • Help customers understand the work to be performed and contact customers with job status.
  • Clean job site before, during, and after scheduled work.
  • Consult with the technicians to look for other ways to complete tasks.
  • Help build "hide-a-ways" and repair millwork in the warehouse.
  • Update jobs in the Vinyl system.
  • Continuously self-educate and take classes to become a Service Technician

Are you flexible and adaptable? Do you have a positive attitude that contributes to high company morale? Are you goal-oriented and self-motivated? Can you connect with our customers and build strong relationships? Are you an effective communicator? Do you present yourself professionally? If so, you may be perfect for this full-time position Apply now



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