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IT Help Desk Specialist

3 months ago


Las Vegas, United States VBG (Veteran Benefits Guide) Full time
Job DescriptionJob DescriptionDescription:

Who we are:

Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since it was founded, VBG has guided more than 35,000 Veterans through the complicated Veteran Affairs (VA) disability claims process. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members.


Summary:

At VBG, the IT Support Specialist I plays a pivotal role in delivering technical assistance to both internal teams and clients. We seek an individual with a foundational understanding of handling technical support tickets, providing exceptional customer service, and a genuine passion for technology. This role serves as an ideal starting point for individuals aspiring to embark on their IT career journey.

Requirements:

Basic Function/Responsibilities:

  • Address technical issues reported by employees through work tickets, phone calls, or direct interactions.
  • Ensure timely follow-up on pending requests, meticulously documenting steps taken and resolving work tickets efficiently.
  • Manage installation, removal, and repair of sanctioned software, printer drivers, and utilities within the organization.
  • Configure and troubleshoot Outlook 365 email clients and other essential office software.
  • Facilitate synchronization of cloud-based data with local devices.
  • Exhibit strong teamwork, attention to detail, and a proactive approach in addressing client and user needs daily.
  • Operate with minimal oversight, independently solving problems while seeking guidance or collaborating with IT leadership as necessary.

Required Experience:

  • Proficiency in Windows 10 & 11 Professional, Office 365 suite, and MacOS.
  • Familiarity with Adobe Creative Cloud Suite, Softphone applications (e.g., RingCentral), and CRM systems.
  • Understanding scripting and basic software development principles.
  • Knowledgeable in troubleshooting Windows and Mac PC hardware, peripheral devices, printers, and select mobile devices (iOS, Android).
  • Experience in creating technical and IT operational documentation.
  • Skills in hardware and software troubleshooting, basic network issue resolution, and error-state remediation.
  • Ability to communicate technical concepts clearly to diverse audiences.
  • Knowledge of HIPAA compliance and US data protection standards.
  • Strong written and verbal communication skills, proficient in customer service, computer software, and online research.

Education:

  • Technical or college degree is preferred.
  • 1-2+ years of experience in technical support is desirable.